A captain’s management improvement journey

As an impartial marketing consultant and police/public coverage researcher, I’m privileged to interview wonderful police leaders from throughout the nation for varied initiatives.

Whereas researching developments in police coaching, I met a number of chiefs and sheriffs whose artistic minds and progressive spirits caught my consideration. These dynamic leaders are implementing significant change inside their departments and communities, and they’re seeing tangible outcomes. Essentially the most spectacular half is that a lot of them are working on shoestring budgets, which makes their creativity and motivation much more precious.

I’m honored to showcase these leaders on this multi-article sequence titled “Pioneers in Policing: Modern Approaches in Legislation Enforcement Management.”

Within the realm of legislation enforcement, the significance of management improvement can’t be overstated. Creating the following technology of police leaders shapes not solely the effectiveness of a police division but additionally its fame and relationship with the neighborhood it serves.

On this article, we delve into the exceptional transformation of the Hitchcock (Texas) Police Division via the management of Captain Evans. His strategic give attention to management improvement has not solely improved belief and communication throughout the division however has additionally led to enhanced recruitment and retention charges, in the end making ready the group for a brighter and extra sustainable future.

Classes realized as a marine

Captain Evans’ time as a marine within the aftermath of 9/11 profoundly formed his understanding of management improvement and accountability. The challenges he confronted and the teachings he realized within the army emphasised the vital significance of cohesive teamwork, strategic pondering and particular person accountability at each stage.

Witnessing the influence of efficient management in high-pressure conditions, he acknowledged the importance of instilling these values inside his staff. “What the Marine Corps is phenomenal at is creating leaders on the small unit stage,” Captain Evans mentioned. “They push the eye and give attention to decision-making right down to the decrease stage and so they belief that people in these management positions are going to make the very best determination they will make.”

Evans left the Marines in 2008, however the philosophy of “management at each stage” stayed with him. When transitioning to a management function in policing, he acknowledged a niche in skilled improvement that he noticed as a possibility to enact significant change inside his division. He started at Hitchcock Police Division in 2021 and rapidly developed a technique to institute a complete skilled improvement program to reinforce the abilities, data and effectiveness of the police pressure below his management.

Drawing on the rules of accountability and management improvement, he started implementing coaching applications for officers, fostering a tradition of duty and steady enchancment. By instilling a way of obligation and a dedication to excellence, Captain Evans sought to create a resilient and accountable police pressure able to navigating advanced challenges with integrity and effectivity.

The challenges at Hitchcock Police Division

Hitchcock Police Division, like many legislation enforcement companies throughout the nation, faces its fair proportion of challenges. Low pay, excessive turnover charges and a scarcity of preparedness for management roles had been just some of the problems that plagued the division when Captain Evans started.

Thought-about small and rural, with 23 sworn officers, Hitchcock PD’s jurisdiction encompasses about 90 sq. miles and a inhabitants of seven,500 residents. Nestled within the Houston/Galveston metro space means there isn’t any scarcity of medium and enormous departments within the surrounding space. Captain Evans realized many officers had been becoming a member of Hitchcock PD contemporary out of the academy, getting some coaching below their belts, after which transferring on to better-paying departments.

He additionally realized that there was a scarcity of outlined management throughout the division, which additionally led to a scarcity of accountability: “All of us knew who the chief was, and there was one other captain on the time, however under him, there have been just a few sergeants and never lots of cohesion when it got here to decision-making. One of many first issues I wished to give attention to was placing accountability on our sergeants and first-line supervisors.”

Recognizing these issues, Captain Evans launched into a journey to rework the organizational tradition of the division and deal with these points head-on.

Accountability via self-assessment

Captain Evans was decided to instill a tradition of accountability, self-policing and self-correction throughout the ranks via the transformative energy of self-awareness.

“One of many tenets I constructed these first few months with the brand new supervisors was having them determine who they had been. In case you don’t know who you might be, it’s arduous so that you can work with anyone else,” Evans defined.

To start out this course of, supervisors underwent DiSC and Myers-Briggs character assessments. These assessments served as a catalyst for open conversations about numerous management and communication types, in addition to the muse for private progress and improvement by permitting people to determine areas for enchancment and construct on their strengths. Officers turned higher outfitted to collaborate successfully and adapt their approaches to completely different conditions.

Captain Evans believes that this basis of self-awareness laid the groundwork for a extra accountable and related police pressure, whereas additionally creating an surroundings the place steady enchancment isn’t solely supported but additionally anticipated. This introspective strategy enhances officer morale by empowering people to take possession of their progress. He plans to have all officers take these assessments throughout the subsequent 12 months.

Management symposium: Fostering collaboration and data sharing

The self-assessments led to considered one of Captain Evans’ most notable initiatives: the Management Symposium, the place all supervisors come collectively as soon as a month to share experiences, insights and finest practices on management and developments. This collaborative occasion promotes cross-functional studying, breaks down silos and fosters a way of neighborhood throughout the group.

“There’s lots of expertise all of us have obtained, and we’ve all been to courses. Why not put our minds collectively?” Evans asks.

Captain Evans reinforces the concept that management shouldn’t be restricted to a choose few, however needs to be cultivated at each stage, which is why he plans to quickly open the symposium to all members of the division.

Reframing the narrative on police and schooling: “Brilliance within the primary”

“There’s brilliance within the primary,” Evans notes. “If we simply give attention to the fundamental elements of being leaders, management doesn’t should be taught from the lens of legislation enforcement to offer precious classes. We be taught from industrial and enterprise leaders, we be taught from politicians, from army leaders, from academia, we glance anyplace for management coaching so long as it’s precious.”

Captain Evans encourages all personnel to give attention to the stability between their skilled and private, academic and household objectives. In Texas, most companies supply incentives and stipends for schooling. Captain Evans wholeheartedly helps the idea of “professionalizing the police,” which he believes begins with schooling.

“It at all times bothers me after I hear, ‘In case you push schooling then officers get coaching or levels simply to go away the division and go elsewhere.’ To me, the objective IS to get them to that time. If any of my officers got here to me saying they obtained a possibility to go to a brand new company paying $20,000 a yr extra, I’m going to congratulate them and write them a letter of advice. However what we’re discovering is that the revolving door of individuals seeking to go away is diminishing. We even have 10 purposes for a single place proper now and we simply went 9 months absolutely staffed. A constructive work surroundings drives folks 12 months a yr.”

The division chief (a 35-year police veteran) simply accomplished his bachelor’s diploma. The lieutenant has a bachelor’s diploma, and three of the 5 sergeants are at the moment engaged on bachelor’s applications. On the officer stage, a number of members are enrolled in affiliate or bachelor’s diploma applications.

And Captain Evans actually practices what he preaches. He has a grasp’s diploma in administration and organizational management, he’s 12 credit shy of a second grasp’s in prison justice, he earned a graduate certificates in govt legislation enforcement management, attended the FBI-LEEDA academy, was the twenty fourth graduate from the Texas Police Chiefs Affiliation’s Legislation Enforcement Command Officer Program (LECOP), and likewise attended the Texas Police Chiefs Affiliation’s three-week “Creating Texas Leaders” course.

Hiring for character: Constructing a values-driven staff

One other of Captain Evans’ notable initiatives is character hires, which he started instantly. Moderately than solely specializing in {qualifications} and expertise, he seeks candidates whose values align with the group’s mission and tradition, who’ve a progress mindset, and who’re desperate to be taught.

“We’re searching for somebody who can are available and perceive what we’re doing, see the place we’re making an attempt to go, and who needs to be a chunk of that machine,” Evans defined. “We’re not searching for somebody to come back on with 15 or 20 years who needs to vary all the pieces now we have happening or be set of their methods. We respect the expertise and influence they may’ve made, however in the event you’re not going to slot in with the tradition right here, we’re not going to rent you.”

Hiring for character enhances belief throughout the group by guaranteeing that new staff members share the identical moral rules and dedication to excellence. It additionally fosters a way of unity and customary goal amongst officers.

After character hires started, “No person needed to stroll on eggshells anymore,” Evans mentioned. “Once I obtained right here, folks had been simply typically sort of nervous round one another. But when we don’t deal with one another proper within the PD, how can we anticipate our officers to deal with folks proper out on the road?” Captain Evans continued by describing how a lot the tradition improved after he carried out character hires. Enhanced belief and confidence amongst personnel, extra collaboration, higher dialogue and better general effectivity as a staff had been a number of the tangible outcomes skilled just by specializing in character over expertise when bringing on new staff members. “In case you don’t have a tradition of belief, your company simply isn’t going to go anyplace.”

Management suggestions: Making a suggestions loop

Captain Evans understands that suggestions is important for progress and enchancment. He has established common management suggestions mechanisms that permit officers to offer enter, voice considerations, and supply recommendations for enchancment: “In the case of suggestions, you don’t have to be brutally sincere, you simply have to be sincere. In case you set expectations, clarify the requirements, and deal with folks like adults, then they’ll act like adults.”

As soon as 1 / 4, he asks the supervisors who’ve essentially the most every day interplay with him to fill out notice playing cards answering the next questions:

  • Are there issues I’m doing that you prefer to me to cease doing?
  • Are there issues I’m at the moment doing that I ought to proceed doing?
  • Are there issues I’m not at the moment doing that I ought to begin doing?

In flip, Captain Evans fills out the playing cards for his personnel. He follows the “reward, right, reward” format when providing suggestions and builds on the work they’re doing and the issues they’ve finished proper.
He established suggestions mechanisms for his sergeants, as properly. Every shift, sergeants have 4 duties along with their different work. First, they have to discover somebody doing good work and thank them for a job properly finished. Second, they have to discover an issue (it may be so simple as reloading the printer) and repair it. Third, they should be taught one thing. They’ll learn an article or a e-book, examine case legislation, or something that provides to their present data. And eventually, he asks that they train one thing. It’s not unusual for Captain Evans to stroll across the division towards the top of shift and ask, “What did you be taught in the present day? It’s 5:30, higher get on it.”

This open suggestions tradition not solely improves communication but additionally demonstrates Captain Evans’ willingness to hear and adapt. It opens the door for conversations and helps personnel higher perceive insurance policies and practices, and it fosters belief and enhances officer morale by making officers really feel valued and heard.

Early management improvement: Nurturing rising leaders

Captain Evans was decided to instill a tradition of accountability, self-policing and self-correction throughout the ranks of Hitchcock PD: “One of many first issues I wished to give attention to was placing accountability on our sergeants and first-line supervisors. Self-policing, being liable for not solely their actions however the actions of their officers, getting them the flexibility and authority to self-correct, assessment stories, and make choices.” He believes this laid the groundwork for a extra accountable and efficient police pressure.

Recognizing the necessity for a pipeline of robust leaders, Captain Evans additionally invested in early management improvement applications: “A giant difficulty now we have right here is finances, so I attempt to focus our coaching finances on the management of the division, and which means management in any respect ranges. I’m not saying our whole finances goes to be spent on management improvement, however that’s the main focus, that’s our precedence.” These improvement applications determine and nurture rising leaders throughout the group, offering them with alternatives to accumulate management expertise and expertise.

Whereas the vast majority of his coaching finances is allotted to skilled improvement, he permits (and encourages) personnel to request specialised coaching that pursuits them, so long as they will justify their reasoning: “If somebody requests specialised coaching I can say, “The coaching finances is X, and this coaching prices Y, so why do you’re feeling you want to go? If the reply is sensible and the finances permits, then let’s do it.”

One in every of his necessities for personnel who attend specialised coaching is a written abstract upon their return that outlines: What did you be taught? What are the takeaways? What are a number of the classes realized that your companions additionally must know? As soon as the officer turns of their abstract, Captain Evans then disseminates the data to the staff together with an evidence of the coaching and the message, “Learn it, be taught it, apply it.” He understands that asking the trainee to summarize the coaching for others, not solely helps them retain what they simply realized but additionally brings others who weren’t capable of attend in control.

By investing within the progress of potential leaders, Captain Evans not solely improves officer morale by providing clear pathways for development but additionally ensures the long-term vitality of the group by cultivating a brand new technology of succesful leaders.

In our newest Policing Issues podcast episode, retired NYPD Chief Kenneth Corey joins Jim Dudley to discover the vital roles of management and mentorship in legislation enforcement. With a give attention to mastering the artwork of command, Chief Corey offers profound insights into constructing belief and fostering constructive change inside communities. This episode is a must-listen for anybody fascinated about understanding the nuances of police management. For extra insights, hearken to the total podcast.

Superior management coaching: Elevating management expertise

To additional strengthen the management capabilities of present officers, Captain Evans has carried out superior management coaching applications such because the FBI-LEEDA three-week applications for Supervisor, Command, and Govt Management. These programs give attention to a spread of management competencies, from decision-making and battle decision to strategic pondering and emotional intelligence.

“Together with command workers, I made a decision I wished all of our sergeants to undergo it,” Evans mentioned. “It’s very a lot pushed by idea and philosophy, but additionally teaches methods to implement these ideas and philosophies. However that’s only the start. We’re additionally seeking to implement different trainings resembling Police2Peace and getting that company certification, in addition to the Texas Police Chiefs Affiliation’s LECOP program.”

The superior management coaching enhances the group’s general management high quality and contributes to improved communication. Nicely-trained leaders are higher outfitted to information their groups successfully and talk organizational objectives. “The hope is folks will do what they see. So if our sergeants and lieutenants, together with myself and the chief, are investing in ourselves with management coaching, it would turn out to be precious for the officers as properly,” Evans famous.


Captain Evans’ strategic management initiatives have had a profound influence on his group, essentially reworking its tradition and fostering a constructive surroundings. By way of self-assessments, management symposiums, character-based hiring, early management improvement, superior coaching and management suggestions mechanisms, he has created a blueprint for fulfillment in management and organizational improvement.

“Folks listed here are blissful,” Evans mentioned. “You possibly can see it, it’s a tangible factor. They’re not strolling round with their heads down, they’re laughing, they’re joking, they’re cuttin’ up, it’s a snug surroundings.”

In actual fact, on a latest journey to select up a kidnapped juvenile in one other state, an officer expressed to Captain Evans how glad she is that he got here alongside as a result of everybody on the staff simply appeared happier. Whereas he believes his personnel are all liable for their happiness, the officer defined that he permits them to be blissful. These constructive affirmations imply the world to Captain Evans, and he pays them ahead by telling his sergeants, “The work you do has worth and it’s driving happiness throughout the division.”

These initiatives haven’t solely improved officer morale however have additionally enhanced belief, communication and general organizational effectiveness. Captain Evans’ management serves as a strong instance of how forward-thinking management can drive constructive change and create a thriving organizational tradition. Underneath his steerage, the group is poised for continued progress and success.

Personally, Captain Evans stands out as an distinctive chief. He’s dedicated to the event and well-being of his workers. His management model is marked by a uncommon mixture of mental acumen and profound emotional intelligence. Past simply recognizing the skilled progress of his staff, Captain Evans goes the additional mile to make sure their well-being, fostering a piece surroundings that prioritizes psychological and emotional well being. By embodying an adaptive management strategy that balances mind with empathy, he has not solely elevated the capabilities of his staff but additionally conjures up them every day to excel each personally and professionally. His management serves as a strong instance of how forward-thinking leaders can drive constructive change and create a thriving organizational tradition.

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