Capability points led to delay in Pensions Dashboards Programme | Information

Capability and functionality points, together with an absence of digital abilities and ineffective governance, have contributed to delays to the UK authorities’s Pensions Dashboards Programme (PDP), in response to a brand new Nationwide Audit Workplace (NAO) report.

Pensions dashboards will allow individuals to view details about their personal, office and state pensions on-line, securely and in a single place.

The Division for Work and Pensions (DWP) expects these dashboards to ship important advantages by serving to individuals to plan higher for retirement, make extra knowledgeable monetary choices and join with ‘misplaced’ pension pots.

The PDP is one among DWP’s flagship programmes and types a part of the UK’s Authorities Main Tasks Portfolio. Its goal is to design and implement the digital structure wanted to make authorities and personal sector pensions dashboards work throughout the UK.

In 2019, DWP delegated duty for delivering the PDP to one among its arm’s-length our bodies, the Cash and Pensions Service (MaPS). Nonetheless, it didn’t have assurance on the outset that MaPS – which was shaped in October 2018 – had the capability and functionality to ship a significant digital programme such because the PDP.

Between 2020 and mid-2022, DWP and MaPS made progress in delivering necessary components of the pensions dashboards system. Nonetheless, in December 2022, MaPS knowledgeable DWP that the PDP’s supply timetable was now not viable.

In the meantime, the Monetary Conduct Authority (FCA) began a session together with the PDP in December 2022 on requirements for operators of pension dashboards, and set out necessities for suppliers of non-workplace pensions with the goal to enhance engagement.

A subsequent assessment carried out by DWP in February 2023 discovered that a number of components had contributed to the supply issues, together with an absence of expert digital sources and ineffective programme governance. These components had additionally been raised in earlier evaluations of the programme carried out by the Infrastructure and Tasks Authority.

The DWP then issued a written ministerial assertion offering an replace on the timeline for connecting to pensions dashboards.

Within the assertion, Laura Trott, the then parliamentary below secretary of state for pensions, defined that the PDP could be unable to fulfill the connection deadlines set out in laws, and the timeline would must be revised.

This delay led to a programme reset and a revised ultimate connection deadline of 31 October 2026 – one yr later than what was outlined within the authentic timetable.


DWP has but to specify when pensions dashboards will grow to be obtainable to the estimated 16.3 million customers who may stand to learn, in response to the NAO. Nonetheless, as a result of delay, that is more likely to be later than beforehand anticipated, it added.

In response to the NAO report – Investigation into the Pensions Dashboards Programme – the estimated price of the PDP has additionally elevated by 23%, from £235m in 2020 to £289m in 2023, whereas the estimated gross advantages have fallen from £437m in 2022 to £413m in 2023, the NAO said.

“The PDP is presently being reset. DWP and MaPS have made progress in some areas together with revising the PDP’s supply plan, reviewing the digital structure to make sure it meets necessities, and appointing a brand new senior accountable proprietor with the required digital know-how expertise to guide the remainder of the programme. DWP and MaPS count on to think about in Might 2024 whether or not the PDP is able to depart reset,” the NAO stated in an announcement.

DWP and MaPS have additionally began to make adjustments in response to classes discovered from the expertise, revising programme governance preparations and strengthening how DWP works with its arm’s-length our bodies.

Gareth Davies, head of the NAO, stated: “As soon as accomplished, the PDP may gain advantage thousands and thousands of individuals by offering a safe, complete and on-line level of entry for details about their pensions.”

He famous, nonetheless, that “supply delays on account of shortfalls in digital capability and functionality have pushed again the ultimate deadline for pension suppliers and schemes to connect with the PDP by a yr, with no date presently set for residents to learn”.

He added: “Although progress has been made through the reset, DWP and MaPS should proceed to work intently to make sure the ultimate levels of the PDP are delivered easily and the general public can start to have entry to this necessary service.”

Jamie Jenkins, director of coverage at Royal London, stated: “Pensions are complicated monetary merchandise, so it’s little shock that constructing a completely built-in on-line service for customers is a pricey train, because it was for Open Banking. However this can be a really progressive initiative which can make it a lot simpler for individuals to plan for his or her retirement.”

He stated that the prices of the programme mirror the work concerned and serve for example why precedence have to be given to key coverage adjustments for pensions, “primarily the digitalisation of information by dashboards and the adequacy of contribution charges for these saving into office pensions”.

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