Life Possibilities Fund Analysis – second report on Kirklees Higher Outcomes Partnership

Govt Abstract

That is the second interim analysis report on the Kirklees Higher Outcomes Partnership (KBOP) social impression bond (SIB). You may learn extra about KBOP and SIBs on the Authorities Outcomes Lab web site. This research is a part of a sequence of evaluations on SIBs, investigating the impression of commissioning companies by way of a SIB as a substitute of different commissioning approaches. The KBOP SIB receives extra funding from the Division for Tradition, Media & Sport’s (DCMS) Life Likelihood Fund (LCF). Learn extra concerning the LCF

Purpose of the impression bond partnership

The KBOP SIB service seeks to enhance outcomes for adults with housing-related help wants in:

  • schooling, coaching and employment (ETE)
  • lodging
  • well being and wellbeing


Within the KBOP SIB, fee is predicated on achieved outcomes (outlined in a pre-agreed fee card). Service supply is managed by an investor-owned social prime contractor. Kirklees Council holds the social outcomes contract with the social prime. The social prime holds bi-lateral fee-for-service contracts with eight social sector suppliers.

The KBOP analysis compares this SIB with the earlier commissioning method, a fee-for-service mannequin.[footnote 1] Each companies have been delivered by the identical suppliers, providing a worthwhile analysis alternative. The KBOP SIB service is a dynamic and adaptive system, and the analysis group understands that follow might have developed since information was collected for this report.

Determine E1: Key variations between the fee-for-service association and SIB mannequin


This analysis examines 4 hypotheses developed within the first interim analysis of the KBOP SIB. These seize the mechanisms probably underpinning SIB supply.

The 4 mechanisms are:

  1. enhanced market stewardship

  2. enhanced efficiency administration

  3. enhanced collaboration

  4. enhanced flexibility and personalisation

Enhanced market stewardship

The KBOP SIB mannequin creates a devoted group for creating service insights and managing supplier efficiency. A speculation developed within the first stage of the analysis is that the SIB would reply to restricted potential for Kirklees Council to form companies or help a thriving set of service suppliers by extra proactively stewarding the market.

Below the SIB preparations, we discovered that council workers set the imaginative and prescient of a excessive functioning, person-centred and outcome-oriented service and had been in a position to determine alternatives to scale back system boundaries.

The KBOP SIB mannequin resulted in:

  • The council group being unfold much less thinly over numerous contracts.
  • Expanded and extra granular information on service members and repair outcomes. The outcomes contract has adopted a data-led efficiency administration method. Service suppliers are inspired to develop service pilots, tackle gaps in provision and build-up co-working practices.
  • Improved information availability and case administration instruments enable for extra environment friendly referral allocation, a faster response to supplier efficiency points, and extra focused supplier improvement.

I feel if we had that many workers, we’d in all probability have been in a position to handle
the connection [i.e. the service provider contracts]. The issue …was that we had nowhere close to that useful resource to have the ability to focus that a lot on efficiency and high quality administration in any respect. So, it’s a part of that infrastructure query as properly, isn’t it? … Effectively, does that infrastructure add worth?

– Senior council contract supervisor

Determine E2: Facilitators of enhanced market stewardship and supply implications

Enhanced efficiency administration

The KBOP SIB introduces a extra intensive and data-led method to efficiency administration and benchmarking in comparison with the fee-for-service predecessor. A speculation developed within the first stage of the analysis is that the SIB would reply to misaligned and inconsistent efficiency metrics and a process-driven efficiency administration method.

We discovered that the KBOP SIB launched a person-level set of pre-defined fee metrics, offered a devoted useful resource for extra engaged efficiency administration and secured a central intelligence system.

I feel companies are positively way more accountable. There’s no hiding place. You may’t cover inside this contract as a result of every thing you do, [the Social Prime Data and Operations Analyst] is aware of what I’m doing. There’s nowhere to cover. There are not any methods, it’s simply there in numbers they’ll see what we’re doing they usually can see in conversations and the way issues get written in CDPSoft [central intelligence system], conversations that individuals have.

– Service supervisor

This meant that:

  • In distinction to the fee-for-service contracts which skilled misaligned and inconsistent metrics for monitoring efficiency, the SIB’s payment-for-outcomes mechanism has a proper end result verification course of with clearly outlined fee metrics and proof necessities.
  • Service suppliers noticed elevated administrative burden. Nonetheless, information assortment turned simpler over time, with improved service intelligence facilitated by way of a central information administration system.
  • Suppliers are in a position to reply extra swiftly to efficiency points, and there may be improved transparency and accountability for fulfillment.

Determine E3: Facilitators of enhanced efficiency administration and supply implications

Enhanced collaboration

The KBOP SIB is related to enhanced collaboration between service suppliers. A speculation developed within the first stage of the analysis is that the SIB would reply to the shortage of co-working follow and perceived aggressive pressures by way of an improved collaborative infrastructure and a shared outcomes framework.

This extra intentional method to cross-provider collaboration is demonstrated in numerous methods:

  • The SIB incorporates a higher capability for co-working by way of the creation and facilitation of a collaborative infrastructure by the social prime.
  • The overarching outcomes framework created a shared mission throughout suppliers and a way of collective success that appears to dilute aggressive pressures.
  • Though there’s a higher sharing of data, finest follow and sources, some hesitance stays from the perceived aggressive pressures in benchmarking suppliers’ key efficiency indicators.

I can see that we’re working extra persistently as a bunch of suppliers, [which] I feel is a profit. As a result of it helps with a benchmarking and an expectation round what we’re delivering. And that helps with a consistency of the service and the extent of service and the standard that we’d anticipate. Whereas I don’t suppose that there was any mechanism for that with the group of contracts beforehand.

– Supplier senior operations supervisor

Determine E4: Facilitators of enhanced collaboration and supply implications

Enhanced flexibility and personalisation

The KBOP SIB permits for higher flexibility and personalisation. A speculation developed within the first stage of the analysis is that the SIB would reply to restricted flexibility and personalisation in supply by way of decreasing service specs, whereas making certain accountability for outcomes.

On the frontline, this created each alternatives and challenges:

  • Whereas the earlier mannequin allowed for restricted flexibility or personalised help in service provision, the KBOP SIB’s outcomes contract and supplier contracts have light-touch specs.
  • The SIB’s ‘strengths-based method’ to frontline provision encourages workers to supply versatile, personalised help and helps innovation in service provision.
  • A key rigidity between the outcomes-focused and person-centred method, skilled by some suppliers, was discovered within the considerably elevated caseload, alongside a reducing share of workers time spent with service customers in a median week. Nonetheless, this isn’t easy to interpret, because the caseload estimate doesn’t account for a shift in the direction of longer-term help, with variation in depth relying on consumer want at a given time.
  • The extremely versatile funding and developmental management method nurtures frontline workers’s progressive capability.
  • Nonetheless, excessive caseloads generally impede person-centred supply and, together with a deal with longer-term outcomes, require service managers to allocate case work extra strategically to realize a balanced caseload of intensive and light-touch help.

However it’s refreshing for folks to say ‘We’re not centered on the way you obtain these outcomes, simply do what you must do and if you wish to speak to us about one thing, that’s superb. In the event you’ve bought a brand new concept, that’s superb. Even for those who suppose it may cost cash, if it’s going to get a few of these outcomes once more, let’s have that dialog.’ That’s one thing you don’t get with different funders as a lot.

– Supplier Service Director

Determine 5: Facilitators of enhanced flexibility and personalisation and supply implications

Along with these 4 hypotheses, this analysis additionally discovered that the KBOP SIB mannequin resulted in a ‘spillover’ on the broader native supply community:

  • The KBOP mission director led in constructing cross-sector collaboration, which extends past the instant KBOP supply community to beat siloed working and repair fragmentation. For instance, the KBOP director collectively developed a pilot between the council and justice system to enhance help to ex-offenders in accessing lodging.
  • There was extra centered communication of frontline points to policy-makers.
  • The long-term contract period allowed time to construct sustained relationships.

If KBOP goes to work, we will’t simply ship our personal service. Now we have to exit and alter the best way all these different companies work together with the folks we’re attempting to assist.

– Funding Fund Director, Bridges Fund Administration

These interim findings recommend that, in distinction to the earlier fee-for-service mannequin, the KBOP SIB has led to enhanced market stewardship, efficiency administration, collaboration, flexibility, and personalisation.

Concurrently, it is very important acknowledge that whereas the SIB is related to a wide range of helpful adjustments to public administration follow, the analysis additionally suggests a heightened administrative burden, linked to enhanced reporting necessities and administration conferences, and an elevated caseload. Additionally it is essential to notice that the analysis group is conscious that, on the time of concluding the report, the KBOP social prime was attempting to mitigate a few of these points.

1. The Life Possibilities Fund analysis

1.1 Concerning the Life Possibilities Fund

The Life Possibilities Fund (LCF) is a £70m fund launched by the UK authorities to help the expansion and improvement of outcomes-based commissioning by way of using social impression bonds (SIBs), commissioned by native public sector organisations in England.[footnote 2] Right here, central authorities applies outcomes-based commissioning as a public service reform software with the target to foster co-payment by completely different commissioners.

LCF initiatives purpose to deal with complicated social issues throughout coverage areas like youngster and household welfare, homelessness, well being and wellbeing, employment and coaching, legal justice, and schooling and early years. Following three software rounds, funding was made out there for multi-year SIB initiatives, because the LCF runs for 9 years from July 2016 to March 2025. The primary LCF initiatives started service supply in 2018, with the majority of initiatives launching between 2019 and 2020. While all initiatives will obtain the final of their LCF funding by March 2025, and most shall be ending supply earlier than this, some initiatives are planning to proceed supply below a SIB past this time, backed by an area commissioner. The LCF is run by The Nationwide Lottery Group Fund (The Group Fund, previously often called the Large Lottery Fund) on behalf of the Public Sector Commissioning Group (previously the Centre for Social Influence Bonds) on the Division for Tradition, Media and Sport (DCMS).

The LCF has the next goals:

  • growing the quantity and scale of SIBs in England
  • making it simpler and faster to arrange a SIB
  • producing public sector efficiencies by delivering higher outcomes and utilizing this to grasp how and whether or not cashable financial savings will be achieved
  • growing social innovation and constructing a transparent proof base of what works
  • growing the quantity of capital out there to a wider vary of voluntary, neighborhood and social enterprise (VCSE) sector suppliers to allow them to compete for public sector contracts
  • offering higher proof of the effectiveness of the SIB mechanism and the financial savings which might be being accrued
  • rising the dimensions of the social funding market.

Detailed info (together with visualisations) on particular person LCF initiatives will be discovered on the Authorities Outcomes Lab’s web site.

1.1.1 What are social impression bonds?

Social Influence Bonds are a subset of outcomes-based contracting (OBC). The UK authorities has been experimenting with OBC as a commissioning method by way of which to enhance the outcomes of public companies, by linking the fee made to non-government service suppliers to pre-agreed, measurable end result achievements.

In its most simple kind, a SIB is a tripartite relationship between:

  • a authorities commissioner (usually central or native authorities) who defines social outcomes and expresses a willingness to pay for them
  • a service supplier (often from the VCSE sector) who delivers an intervention or programme of help with the folks utilizing companies
  • an investor (usually social or philanthropic), who covers the up-front prices of the intervention as a way to obtain social impression and make a monetary return on their funding if payable outcomes are efficiently achieved
    (Disley et al., 2011; Fraser et al., 2018).

1.1.2 What’s the Life Possibilities Fund analysis?

A key contribution of the LCF analysis is to make clear whether or not, the place, and the way SIBs add worth when in comparison with extra typical public service commissioning preparations. Though a sequence of SIB evaluations have been carried out beforehand, most of those evaluations have centered on the implementation or efficacy of particular interventions (i.e. the actual service funded by the SIB), usually with out sturdy quantitative impression analysis (Carter et al., 2018; see additionally Fox & Morris, 2019). As a part of a novel partnership between DCMS and GO Lab, the LCF is a chance to undertake collaborative, sturdy analysis to assist enhance future coverage and follow.

The Authorities Outcomes Lab is chargeable for the project-level strand of the LCF analysis, which evaluates the impression, course of and worth for cash of LCF SIBs and compares the SIB mannequin to various commissioning approaches.[footnote 3] Our analysis goals to answer present proof gaps by focusing particularly on SIBs as a software for public service supply and reform relatively than centering solely on the intervention impact. The ambition is to evaluate ‘the SIB impact’ – that’s, the affect of this commissioning mannequin on social outcomes. In pursuing this analysis, the GO Lab and DCMS hope to supply essential thought management within the outcomes-based-commissioning panorama.

1.2 The LCF supplementary analysis and this report

To achieve an understanding of the impacts of companies commissioned by way of a SIB, in comparison with various commissioning approaches, the Authorities Outcomes Lab analysis group conducts a sequence of a longitudinal in-depth analyses with a small variety of LCF SIB initiatives (known as the ‘supplementary analysis’).

The Kirklees Higher Outcomes Partnership (KBOP) analysis is nested inside the ‘supplementary analysis’ stream. This analysis website has been recognized as a very worthwhile studying alternative, since Kirklees Council beforehand commissioned the set of service supplier organisations who’re presently working below the SIB to ship comparable provision below a fee-for-service contracting association. The on-line glossary comprises a definition for this and different key phrases.

Particularly, the analysis of the KBOP SIB focuses on three analysis questions:

  1. What’s the quantitative impression of companies commissioned by the KBOP SIB on the focused social outcomes?

  2. By what mechanisms do particular points of the KBOP SIB contribute to those impacts?

  3. Do the advantages of the KBOP SIB method outweigh any extra prices related to this mannequin, when in comparison with legacy contracting preparations? And, if attainable, what’s the price profit evaluation of the SIB?

That is the second report of a longitudinal course of analysis which seeks to analyze the ‘SIB-mechanism’ (analysis query two). The SIB itself is studied as a fancy intervention, with its personal principle of change. The general analysis compares the 2 intervention approaches, i.e. the SIB and fee-for-service commissioning method. The primary report centered solely on the legacy fee-for-service contract. Analysis performed previous to the adoption of the SIB in 2019 offered an in-depth evaluation of the implications of a fee-for-service contract on service administration and supply. As well as, this primary analysis section was used to develop a preliminary set of hypotheses by way of which the SIB mannequin may shift administration approaches and practices by the council and suppliers and affect frontline service supply. This second report makes use of the hypotheses from the primary report back to discover the ‘mechanisms’ of the KBOP SIB.

The rest of the report is structured throughout six overarching sections:

  • Part 2 units out the analysis technique
  • Part 3 describes the KBOP SIB service and its ‘counterfactual’, the previous fee-for-service contract
  • Part 4 summarises the KBOP SIB’s contractual framework
  • Part 5 outlines the KBOP SIB’s governance
  • Part 6 presents 4 hypotheses by way of which the SIB mannequin reforms and shapes administration and frontline supply follow
  • Part 7 examines the impact of the KBOP SIB on the broader Kirklees service ecosystem
  • Part 8 presents concluding remarks, suggestions for coverage and descriptions future analysis inside the KBOP SIB analysis

2. Analysis technique

This report is the second written output inside a mixed-method longitudinal analysis programme. The evaluation that underpins this report is knowledgeable by a course of analysis which investigates service improvement and key adjustments which have occurred subsequent to the adoption of a SIB commissioning association in Kirklees.

2.1 Knowledge assortment

For the portion of the analysis described on this report, 38 semi-structured skilled interviews[footnote 4] had been performed between October 2021 and January 2022[footnote 5]. Contributors had been chosen utilizing purposive sampling to make sure the involvement of consultants from throughout the SIB partnership and to permit for in-depth insights concerning the design, administration and supply of the SIB service. Alongside this, snowball sampling was used to make sure illustration from an identical variety of stakeholders throughout various kinds of organisations concerned within the KBOP SIB. Interview members consisted of representatives from the social funding fund supervisor (4); the social prime ‘KBOP’ (9), service supplier (19) and council contract managers (3); the Chair of the SIB governance board, an impartial advisor to the council and a pro-bono authorized advisor to the funding fund supervisor.[footnote 6] The desk in Appendix A gives an account of the organisational affiliation and position of the interviewees.

An analogous interview protocol was used for the completely different stakeholder teams. The query design was knowledgeable by the preliminary set of hypotheses derived from the primary analysis report. The main focus space of the protocols assorted relying on the specialist experience of analysis members. The interview guides included the next seven themes:

  • contract and fee card design
  • governance preparations
  • contract and efficiency administration
  • relationship improvement
  • experiences of SIB service supply
  • programs change
  • ahead view on SIB improvement

Interviews had been both performed remotely (31) or face-to-face (7). All interviews had been recorded and transcribed. Interviews lasted on common 69 minutes. The analysis is endorsed by the College’s ethics overview course of and additional particulars can be found in Annex C.

As well as, the analysis attracts on an in depth evaluation of 154 documentary information gadgets sourced from all SIB accomplice organisations, the LCF’s central administrative information portal and the exterior advisor to the council. Key documentary information embrace the social outcomes contract (council-KBOP), supplier contracts (8) (KBOP-service suppliers), completely different variations of the speed card (7) and related background paperwork (2) in addition to paperwork linked to service administration (7), e.g. audit and operational manuals.[footnote 7] Evaluation consists of key assembly minutes and displays by the social prime, together with the month-to-month efficiency overview conferences (70) from the SIB launch till the completion of information assortment in March 2022. Service suppliers shared examples of efficiency studies and repair evaluations (9). KBOP’s governance framework and the job ads for the KBOP administration group (5) supported the evaluation of the SIB’s governance mannequin.

2.2 Knowledge evaluation

Qualitative information evaluation was performed utilizing ATLAS-ti software program. Knowledge coding was performed utilizing a thematic evaluation (Ryan & Bernard, 2003) to unfold the central options of the SIB mannequin, i.e. the ‘SIB mechanisms’, shaping frontline supply and the broader service ecosystem in Kirklees. Knowledge coding adopted the Miles et al. (2014) two-phased coding method:

Part 1: In the course of the first information evaluation cycle, a deductive coding method was utilized. Codes developed from the preliminary set of hypotheses on the ‘SIB mechanisms’ from the primary analysis report had been used to interrupt down the info into discrete elements. Complementary, structural coding was utilized to classify main themes not included within the hypotheses (Saldaña, 2021).

Part 2: Within the second cycle, an inductive coding method was utilized to increase the preliminary top-level codes with an inventory of extra granular sub-codes. The sub-codes had been generated utilizing both descriptive or axial coding (Saldaña, 2021); the latter technique describes a code’s properties and dimensions and permits an exploration of how the code and its sub-codes relate to one another.

2.3 Limitations

The research isn’t with out limitations. First, the findings are particular to the KBOP SIB and never all findings are generalisable to different SIB initiatives. Second, some analysis members may need a vested curiosity in seeing the partnership proceed after expiration of the LCF programme and this will likely encourage a constructive response bias. The incorporation of the views of native authorities commissioners and documentary evaluation mitigates this. Third, 4 out of the full of 20 supplier interview members had not been concerned within the pre-SIB contract (i.e. they weren’t concerned within the supply of companies in Kirklees earlier than September 2019). Whereas these analysis members had been in a position to mirror on their SIB supply expertise with regards to different block contracts, they weren’t in a position to particularly examine the KBOP SIB with the previous fee-for-activity floating help service in Kirklees. Lastly, this report doesn’t embrace interviews with frontline supply workers or service members.[footnote 8]

3. Introduction: The KBOP SIB and its counterfactual

3.1 The KBOP SIB ‘counterfactual’: the earlier fee-for-service contract in Kirklees

In Kirklees, the availability of companies for adults with housing-related help wants has beforehand been commissioned as a housing Floating Help service below the umbrella of the Supporting Individuals programme, a nationwide grant programme launched in 2003. It was anticipated to perform as a preventative service by supporting members to maintain impartial residing and keep away from tenancy points. Importantly, these legacy contracts didn’t explicitly got down to help members into coaching or employment.[footnote 9]

The Floating Help service sat alongside accommodation-based companies which delivered interventions for people who find themselves homeless. Help was delivered on a 1:1 foundation for a specified variety of hours per week and help depth was adjusted to members being ‘low, medium or excessive danger’. The intervention period was restricted to 12 months (initially 24 months) attributable to funding cuts. In early 2019, the companies had been delivered by the identical 9 voluntary sector supplier organisations, which then turned supply companions within the KBOP SIB.

Earlier than the launch of the SIB, the Floating Help service in Kirklees concerned 15 particular person contracts managed by three council contract managers. The fee to suppliers was made month-to-month upfront as a block charge. There was no central intelligence system and restricted standardisation in referral processes or case administration. There was no commonplace definition or proof required for the impartial residing end result. Suppliers had been solely required to file this within the Help Plans which had been topic to occasional file auditing. Likewise, the sustainment of the end result was not a part of the contracts’ key efficiency indicators.

3.2 The Kirklees Higher Outcomes Partnership SIB service

The KBOP SIB seeks to enhance lodging, employment, stability and wellbeing outcomes for weak adults who’re in want of help to dwell independently.[footnote 10] Contributors might face a number of challenges, together with homelessness or the instant danger of turning into homeless, psychological well being or substance misuse points, expertise of home violence and offending.

The service is commissioned by Kirklees Council, who initially outlined the end result measures that function as fee triggers within the KBOP SIB. The upfront capital for service provision is sourced as social funding and is managed by Bridges Fund Administration, a personal funding fund administration firm. Ongoing funding is generated from the end result funds. The investor-owned social prime (henceforth, the Kirklees Higher Outcomes Partnership (KBOP) social prime) is a newly constituted organisation, chargeable for the general coordination of the supply association.[footnote 11] Kirklees Council holds a contract (known as a ‘social outcomes contract’) with the KBOP social prime, and this contract defines the circumstances and end result measures that direct fee to the social prime. The fee is predicated on a pre-defined sum for every end result achievement, measured on the degree of particular person programme members.

Following the introduction of the SIB, the KBOP social prime holds bi-lateral contracts with eight (previously 9) supplier organisations. These contracts function key efficiency indicators which might be tailor-made to every supplier. Cost to the service suppliers is predicated on a month-to-month charge, paid in arrears.[footnote 12] The preliminary distribution of the contract volumes (i.e. the variety of service members partaking with every supply organisation) was primarily based on the previous fee-for-service contract; two of the eight suppliers share a considerably greater contract quantity.[footnote 13]

Throughout the KBOP SIB, the service is delivered by the identical voluntary sector organisations that had been concerned within the provision of the pre-SIB Floating Help service. Nonetheless, one supplier organisation dropped out of SIB service supply after 9 months; the contract was terminated by mutual consent between the supplier and the social prime. Nearly all of the supplier organisations ship normal housing-related help, whereas one supplier presents specialist help for psychological well being and one other presents specialist help for folks experiencing home abuse (particulars of the taking part suppliers can be found in Annex B). The authorized construction of the supply companions options housing associations (2), charities (4) and not-for-profit organisations (2); the organisations function on an area (3), regional (3) and nationwide (2) scale.

The KBOP SIB service launched on 1st September 2019 and can finish on thirty first March 2024. The overall estimated most outcomes funds are £22.30 million. Kirklees Council receives a partial contribution of 30 % of the full contract worth in the direction of the outcomes funds from central authorities by way of co-funding through the Life Possibilities Fund.

Below the KBOP SIB, members are allotted to service suppliers by way of a central referral hub, managed by the social prime. Personalisation is a key factor to service provision, which is predicated on a strengths-based method looking for to switch higher energy to members.[footnote 14] The ambition (from each commissioners and the KBOP group) is to disrupt a perceived deficit tradition of ‘fixing’ by shifting the main focus from members’ deficiencies to their strengths. Suppliers are granted higher flexibility within the mode of help provision in comparison with the legacy contract. There isn’t any prescribed size or frequency of help. The case is closed as soon as the participant has achieved all related outcomes; after case closure the participant can nonetheless re-access the service. Nonetheless, outcomes can solely be claimed as soon as for every participant. Alongside the floating help service, KBOP presents a triage service for weak individuals who solely require a one-off help.

Participant information, together with end result achievements, referral evaluation and help plan are saved on a central intelligence system (CDPSoft), administered by the council and granting full accessibility to the KBOP social prime; whereas suppliers can solely entry their very own information.[footnote 15] The end result claims and verification course of entails two steps: suppliers add the proof for outcomes – below the supervision of the KBOP social prime – into the CDPSoft system. Proof necessities for the outcomes are outlined within the fee card, an annex to the outcomes contract. Then, the council group verifies the offered proof and pays the pre-defined end result fee to the social prime. The council has the fitting to withhold the fee in conditions the place the proof is taken into account inadequate.

Desk 1: Comparability of key contract options

Contract Options Price-For-Service Contracts Social Outcomes Contract
Contract events Kirklees Council and supplier organisations Kirklees Council and KBOP social prime (investor-owned social goal car)
Contract administration duty Kirklees Council Kirklees Council
Cost mechanism Month-to-month advance block fee Month-to-month outcomes fee (i.e. fee is contingent on achieved end result quantity and kind)
Key efficiency indicators (KPIs) Service Utilisation, Throughput, Unbiased Residing Lodging, Schooling, Coaching & Employment, Well being & Wellbeing, Monetary Resilience
KPIs require sustainment of end result achievements No Sure
Auditing No pre-defined proof necessities; spot checks of qualitative proof (e.g. workbooks) Pre-defined proof necessities; council audits each end result
Contract period Max. 2 years 5 years

Determine 1: Stakeholders’ duties within the Kirklees Higher Outcomes Partnership SIB

Determine 2: The managerial construction of the KBOP social prime

4. The SIB’s contractual framework

The KBOP SIB options two contract varieties: the social outcomes contract between the Kirklees Council and the KBOP social prime; and the bilateral service supply contracts between the social prime and the person supplier organisations. This part attracts on documentary evaluation (particularly contracts) to supply an outline of the completely different contractual phases of the social outcomes contract. Subsequent, it gives an summary of the speed card and fee card improvement, as it is a key factor for the social outcomes contract. That is adopted by an exploration of three areas:

  1. The contractual levers for efficiency administration

  2. The position of the social outcomes contract in facilitating enhanced efficiency administration, collaboration and adaptability

  3. The social outcomes contract as a possible instance of a relational contract.

4.1 The contractual phases

The social outcomes contract divides the SIB programme right into a mobilisation and an operational interval. As a result of Covid-19, the preliminary programme needed to be adjusted. The next part gives an outline of the preliminary programme construction, illustrating the envisioned transformation of companies from the fee-for-service to the SIB commissioning mannequin.

Contract mobilisation began six months previous to the service launch in September 2019. It included the event of an operational infrastructure and the negotiation of the supplier contracts. Alongside this, the funding fund managers ready the suppliers for SIB supply. Coaching was offered on technical points comparable to the brand new KPIs and end result proof necessities, aiming to assist suppliers perceive the worth of those extra necessities. Suppliers appreciated their early involvement, as a Regional Head of Operations famous:[footnote 16]

The expertise in creating the SIB mannequin has been terribly constructive, within the respect that the administration group concerned within the SIB at Bridges have been very collaborative of their method.

The “Operational Interval” of the outcomes contract marks the start of the SIB service supply. Within the first 12 months of the contract, the KBOP social prime and the suppliers had been shielded from the implementation of a efficiency enchancment plan (known as a ‘formal motion plan’) and contract termination emanating from service failure or destructive outcomes evaluation.[footnote 17] The funding fund supervisor described this as a “grace interval” to align service supply to the brand new contractual buildings.

4.2 The speed card

A key factor of the social outcomes contract is the speed card. A fee card is a schedule of funds for particular, pre-agreed outcomes that an end result payer (within the KBOP SIB, Kirklees Council and LCF) is keen to make for every participant, cohort or specified enchancment that verifiably achieves every end result. The next part gives an summary of the outcomes and related proof necessities of the KBOP SIB. It additionally outlines the method for the design and re-design of the speed card and the rationale for the adjustments.

The end result measures within the fee card present an overarching set of shared success indicators for all suppliers of generic housing-related help.[footnote 18] A special fee card is used for a specialist supplier for home violence (Pennine Home Abuse Partnership, PDAP).

The KBOP SIB seeks to enhance members’ outcomes within the following fields:

  • Wellbeing
  • Lodging
  • Schooling, Coaching and Employment (ETE)
  • Emotional and Psychological Well being
  • Drug and Alcohol Misuse
  • Home Violence

To incentivise suppliers to work with service members in the direction of a long-term change, end result funds are break up between the preliminary achievement of the end result (e.g. coming into lodging) and sustaining the end result over a selected time frame (e.g. sustaining lodging over six months). The end result fee degree will increase the longer the end result is sustained (e.g. £500 for ‘entry into employment’, £2,200 for ‘26 weeks of sustained employment’), to align incentives between the monetary fee mechanism and the achievement of long-term outcomes. Proof necessities fluctuate and embrace self-certification types (see Appendix I).[footnote 19] The self-certification of end result measures permits suppliers to ask service customers to declare the achievement of given outcomes; as an example, for the end result ‘coming into into employment’, service customers are allowed to self-evidence the employment by offering signed types as a substitute of an employment contract or payslips.[footnote 20]

Desk 2: Fee card outcomes and end result metrics (on the time of analysis completion)[footnote 21]

Lengthy-term enchancment for service consumer Outcomes
Wellbeing 1st Wellbeing evaluation
  2nd Wellbeing evaluation
  third Wellbeing evaluation
  Wellbeing enchancment – 1st to 2nd evaluation
  Wellbeing enchancment – 1st to third evaluation
Managing Cash Monetary resilience outcomes
Emotional & Psychological Well being; Drug & Alcohol Misuse Accessing companies
  Psychological well being sustained engagement with companies
  Medication/ alcohol sustained engagement with companies
Lodging Prevention / reduction / entry into appropriate lodging
  3 months lodging outcomes
  6 months lodging outcomes
  12 months lodging outcomes
  18 months lodging outcomes
Schooling, Coaching & Employment (ETE) Entry into schooling and employment
  Half completion of Ofqual authorised qualification
  Completion of full Ofqual authorised qualification
  Entry into employment
  6.5 weeks equal employment F/T
  13 weeks equal employment F/T
  26 weeks equal employment F/T
  Entry into volunteering
  6 weeks volunteering
Prevention of Home Abuse Discount in danger of home abuse
  Accessing rights to authorized safety
  Empowering and selling independence

Supply: Tailored from KBOP social prime inner doc

The speed card was designed in two phases. An preliminary fee card was developed previous to the SIB launch in 2019 and used till September 2020. Interview members defined that the preliminary fee card was developed by drawing on the expertise of earlier housing-related social impression bonds, comparable to initiatives supported by the Honest Likelihood Fund.[footnote 22]

The outcomes contract permits for adaptions to the speed card. The underlying rationale was – in accordance with the funding fund supervisor – a scarcity of information to construct an assured fee card. Because of this the speed card will be adjusted with out the necessity for renegotiation of the contract. In the course of the early mobilisation section, the present fee card was developed. This adaptation occurred throughout dwell operating, and KBOP administration confirmed a robust curiosity in making certain the inclusiveness of the re-design course of. The KBOP mission director hosted ‘change panels’ with supplier managers and frontline workers to get a complete appreciation of the problems suppliers skilled with the preliminary fee card.

The ultimate fee card consists of the identical headline outcomes because the preliminary fee card. Nonetheless, outcomes are now not break up throughout quick and long-term outcomes (see determine 4). Additionally, as talked about beforehand, proof necessities had been softened, permitting for self-certification. The rationale for the adjustments had been twofold: i) frontline workers didn’t understand the short-term end result measures as meaningfully contributing to the long-term outcomes; and ii) onerous proof necessities created a major administrative burden for frontline workers, and a number of the necessities had been intrusive to members’ privateness.

Determine 3: Fee Card Improvement[footnote 23]

Supply: Tailored from Kirklees Council

4.3 Contractual levers for efficiency administration

4.3.1 Formal levers

When it comes to contractual levers, it is very important differentiate between levers the council can apply in relation to the social prime and levers the social prime can apply in relation to the suppliers. The social outcomes contract comprises a efficiency plan process, to be enacted if ongoing efficiency ranges aren’t enough to fulfil contractual end result necessities. The important thing contractual lever is that fee to the social prime is predicated on the quantity and kind of end result achievement. The council contract supervisor highlighted:

In the event that they’re not getting the suppliers to realize the outcomes, they don’t receives a commission.

In distinction to the outcomes contract, the supplier contracts (KBOP social prime -service suppliers) specify the levers relevant in conditions of supplier underperformance. The supplier contracts include provisions for remedial intervention, with completely different intensities within the case of under-performance:

  1. The supplier will be requested to draft a proper efficiency enchancment plan if there’s a service failure [footnote 24] or a destructive end result evaluation.[footnote 25]
  2. Alternatively, the social prime can withhold funds for suppliers’ central overhead charges, in case of the failure to realize any of the draw back case KPIs. You will need to notice that the direct prices of frontline workers related to the SIB service will nonetheless be lined.
  3. The social prime can terminate the contract if a supplier continues to fail on the supply of any of the draw back KPIs for greater than three months after the settlement on a efficiency enchancment plan.

As mentioned within the broader SIB literature, it’s the investor and never the supplier that principally carries the monetary danger of under-performance. That is in contrast to extra typical payment-by-results preparations. Within the KBOP SIB, the social prime shields the suppliers from monetary danger. It’s the social prime that can default on re-payment of working capital to the investor if outcomes aren’t achieved. This was additionally careworn by the KBOP mission director:

The entire level is that we take the danger. It ought to by no means be that companions really feel that they’ve the stress of particular person danger by way of supply or financially, which creates the chance for innovation.

Nonetheless, the contractual levers illustrate that suppliers nonetheless carry implementation danger alongside the social prime. Suppliers reported that these levers – particularly the fitting to withhold funds – had been a significant concern when coming into the SIB partnership:

I feel the principle form of issues that we had organisationally had been across the penalties that we’d incur, and form of the stringent nature of the monitoring and whether or not that was going to result in monetary loss for the organisation primarily based on the efficiency administration factor of the contract… and the truth that the overheads might be withheld if we weren’t acting at a sure degree. And I feel quite a lot of that was as a result of we didn’t know essentially what our key efficiency indicators had been going to be or how probably it was that we had been going to have the ability to obtain these. We don’t have another contracts the place monetary penalties are issued for potential underperformance.[footnote 26]

The following part explores the extent to which the social prime used the contractual levers in follow.

4.3.2 Utility in follow

Findings recommend that the connection between the KBOP social prime and the suppliers was primarily based on ‘relational norms’ relatively than on using formal contractual mechanisms. The KBOP mission director referred to those (i.e. the formal contractual cures) as ‘pinch factors’ which exist as a framework that may solely be instigated if one thing “has gone significantly mistaken”. Equally, the funding fund director famous that, even in circumstances the place suppliers underperform, KBOP wouldn’t “robotically level to the contract”. Efficiency points have been addressed in a versatile approach by way of (what the KBOP group confer with as) ‘casual motion plans’ which sit as a preliminary stage to a proper motion plan.

The Chair of the KBOP board described the potential process as such:

In the event that they’re not reaching their targets, we would require them to give you some kind of efficiency enchancment plan, that may develop into a proper efficiency enchancment plan. In the event that they fail to realize an enchancment of their efficiency on the again of that, then we’d take volumes away from them, we’d transfer volumes between completely different service suppliers, we’d overview the sources that they get, and in the end, we’d take away them from the service altogether.

In follow, the funding fund supervisor describes a relational method in coping with under-performance. To August 2022 (when fieldwork was performed), the KBOP social prime had solely issued two formal efficiency enchancment plans; one to a supplier with whom the contract was finally terminated primarily based on mutual settlement. Nonetheless, in accordance with the KBOP management, previous to making use of a proper motion plan, KBOP tried to resolve efficiency points with the supplier on a casual foundation. KBOP administration solely considers using formal contractual measures because the final resort. The KBOP mission director defined:

It’s best to by no means get to that time the place a supplier isn’t in a position to meet their KPIs as a result of you have to be working with them, you have to be taking a look at what their mannequin is, the place it might be improved, collaborating to downside resolve and overcome any challenges recognized, all the time taking a look at how one can help them […].’ Contractual clauses for efficiency enchancment sign to suppliers how significantly outcomes achievement is taken.[footnote 27]

The KBOP management emphasised that, in precept, their method to efficiency administration is characterised by flexibility, belief and collaboration, relatively than formal contractual efficiency administration processes.

4.4 The outcomes contract as an emergent instance of a proper relational contract

A key theme rising from interviews throughout all interviewees is the significance of relationships of belief past formal contract phrases. The Funding Fund Director defined:

The contract offers us […] a framework to work inside, however really, we’re not going to […] level to it each week. This much less formal method solely works when you have actually good relationships. […] I feel it must be each events getting in on the understanding that a very powerful bit to that is the connection and the contracts present a framework for a way that works

Understanding the KBOP social outcomes contract as a “framework” to allow “relationships” aligns with the notions of formal relational contracts. Formal relational contracts have been advocated as a contractual mannequin for complicated non-public sector contracting, comparable to provide chains (Frydliner et al. 2019). In distinction to ‘conventional’ transactional contracts, formal relational contracts are designed with the intention of aligning pursuits throughout events, and making a partnership tradition which fosters a “vested curiosity in one another’s success” (Frydlinger et al. 2019). Formal relational contract design “recognise[s] {that a} greater degree of belief between the companions ought to assist to verify partnerships run as meant”. Thus, these contracts usually make “the constructing and upkeep of belief express” (Ball and Gibson 2022, p. 9). On this vein, the KBOP social outcomes contract requires the events to “develop an in depth working relationship […] on all acceptable ranges, primarily based on openness and belief […]’ (KBOP social outcomes contract, Part 2).

Nonetheless, the analysis of the KBOP SIB means that, right here, relational follow incorporates a mix of formal buildings (i.e. a governance framework and a efficiency administration system) and casual relational follow (e.g. collaborative management). The KBOP service supervisor mirrored:

I feel the best way the [social outcomes] contract was launched and launched could be very completely different to the way it appears to be like now. The language, the operations handbook, the speed card has modified considerably, so the expertise of what it was like in that preliminary start-up section could be very completely different to the way it feels now.

Findings recommend that the outcomes contract presents a malleable house inside which stakeholders can construct relationships and develop a collaborative setting to handle complicated challenges of public service supply. Within the following, the report explores how stakeholders formed and expanded this contractual house by way of follow.

5. The SIB’s governance

Governance refers to all mechanisms making certain the general route, management and accountability of the organisation (Cornforth & Chambers 2010). Along with its strategic and management features, governance is about managing relationships (Zahra & Pearce, 1989). SIBs usually contain governance and oversight buildings to coordinate the actions of various actors, guarantee alignment over the course of the programme, course appropriate the place wanted, and for efficiency administration (Burand, 2019). Therefore, governance gives an essential lens to analyse how the completely different stakeholder pursuits are reconciled or prioritised in a SIB and thus shaping frontline workers follow. This part investigates the structural and course of traits of the KBOP SIB governance. A full dialogue of the governance preparations is offered in Annex C2

5.1 Formal governance buildings

With the transition to the KBOP SIB mannequin, the governance of the service was re-designed and considerably expanded. To convene the completely different stakeholders a sequence of latest assembly boards have been created (see desk 3). These boards both serve strategic functions – such because the KBOP board assembly and the council assembly – or operational functions. The KBOP social prime, an entity which has been particularly created to handle the contracts and relationships between the completely different SIB stakeholders, is a central facilitator to those boards. Whereas the social outcomes contract outlines some governance buildings and related reporting obligations, governance preparations have developed over the course of the mission and the redesign of the governance preparations is essentially left to the discretion of the KBOP mission director.

Desk 3: Governance construction of the KBOP partnership[footnote 28]

Strategic Conferences

Assembly description Key perform Members Frequency
KBOP board Guaranteeing compliance in the direction of social buyers

Topic: funding administration settlement

KBOP Chair, director of social funding fund, funding director of social funding fund, KBOP mission director Month-to-month
Council assembly Guaranteeing compliance in the direction of the commissioner (council)

Topic: social outcomes contract

Funding director of social funding fund, council contract managers, KBOP mission director, KBOP service supervisor, KBOP information and operations analyst, LCF mission officer Month-to-month

Operational Conferences

Assembly description Key perform Members Frequency
Particular person supplier efficiency overview Guaranteeing compliance in the direction of the social prime (KBOP) & capacity-building

Topic: particular person bi-lateral supplier contracts

KBOP service supervisor, KBOP information & operations analyst, supplier service supervisor Month-to-month
Particular person supplier efficiency overview (senior group) Guaranteeing compliance in the direction of the social prime (KBOP)

Topic: particular person bi-lateral supplier contracts

KBOP mission director, senior supplier service supervisor Quarterly
Collective supplier efficiency overview Guaranteeing compliance in the direction of the social prime (KBOP)

Topic: all supplier contracts

KBOP mission director, KBOP information & operations analyst, most senior supplier leads Quarterly
Operational change administration Supplier empowerment: advancing service supply

Supplier collaboration: facilitating social interplay and sharing of finest follow

KBOP mission director, KBOP service supervisor, KBOP information & operations analyst, supplier service managers, supplier group leaders Month-to-month
Personalisation working group Supplier empowerment advancing person-led service supply KBOP mission director, KBOP service supervisor, KBOP information & operations analyst, mixture of supplier workers (personalisation champions) Month-to-month
Co-production discussion board Integration of individuals with lived expertise in service design KBOP service supervisor, KBOP engagement coordinator, folks with lived expertise from Kirklees companies Month-to-month

5.2 Governance course of: collaborative management

A key aspiration of the KBOP SIB was to foster higher collaboration throughout the supply companions by dedicating a selected useful resource, particularly the KBOP social prime, to community administration. This part examines the completely different roles practised by the KBOP operational administration (i.e. the mission director and repair supervisor) to steer the partnership, utilizing a collaborative management framework from the educational literature (Ansell et al., 2012).

The framework distinguishes three collaborative management roles: the steward, the mediator and the catalyst. The KBOP operational administration applies parts from all three management roles. These roles aren’t clear-cut, and so the identical course of may fulfil a number of features.

5.2.1 The stewardship position

A steward is ‘somebody who facilitates the collaborative course of by establishing and defending the integrity of the collaborative course of itself’ (Ansell et al., 2012, p.6). The position of a steward (distinct to the perform of market stewardship, outlined above) entails lending popularity and social capital to convene the method. The skilled background of the KBOP mission director and repair supervisor in frontline administration in the identical coverage discipline because the KBOP SIB, mixed with their earlier SIB supply expertise and their data of the native commissioning context, had been central to unlocking legitimacy from the supply organisations. The interim mission supervisor, in distinction, didn’t possess these reputational attributes and thus struggled to achieve legitimacy.[footnote 29] The interim supervisor was much less acquainted with the native context. Furthermore, interviewees indicated that within the early phases of mobilisation, management was related to a slender efficiency focus. This was positioned in distinction to the present KBOP administration group’s deal with service customers and asset-based practices.

The present mission director’s social capital is known as important to develop and advance the KBOP SIB partnership. Due to their skilled background, the mission director was conscious of the problems VCSE organisations had been encountering in public service supply and understood the probably challenges in implementing change utilizing solely pre-existing governance processes. As well as, the mission director’s personal SIB administration expertise, and entry to the peer community for SIB mission managers facilitated by the funding fund supervisor, allowed the mission director to switch organisational studying. The mission director highlighted the significance of social capital:

At KBOP we’re working with charities and third sector organisations so it’s essential to me that I keep my networks as a result of that permits me to have the steadiness of nonetheless having sensible data of the sector and experience main on behalf of the investor. I feel the power of KBOP is that we as a group have sensible expertise of the way it works in charities and public organisations, how their buildings and processes function and the way their funding mechanisms perform. Now we have skilled the frustrations they may have by way of the rigidity round organisational governance and contract specs and that helps me to steadiness and adapt how I co-design or mobilise adjustments and implement our method so it meets their necessities.

Additional, the position of a steward entails making certain the inclusiveness and transparency of the governance course of. The mission director described a structured method to make sure inclusiveness by creating varied assembly boards with illustration from completely different organisational ranges (see part 5.1), that are anticipated to function ‘collaborative problem-solving’ areas and create a way of shared possession. Whereas the governance construction is inclusive within the sense that suppliers are additionally concerned within the strategic conferences, i.e. the KBOP board assembly and the council assembly, it’s questionable to which extent these conferences supply a real house for suppliers to affect the decision-making course of, as suppliers solely attend on rotation on a bi-annual foundation and solely take part in a reporting perform within the first a part of the assembly. Findings from interviews create a combined image: whereas some supplier interviewees skilled the conferences as a chance to have constructive dialogue round operational challenges, others thought-about it very a lot a “questions & solutions kind of factor”, indicating a superficial dialogue between stakeholders.[footnote 30] Nonetheless, it is very important notice that there are different boards, such because the operational change administration boards, which supply a suggestions venue for suppliers.

The mission director careworn the follow of open communication from KBOP administration with the suppliers:

Though there’s a very clear contract administration course of in place… the place there’s very clear accountability and reporting and governance, it’s all completed in a really open, sincere and collaborative approach. So, it’s very a lot “no surprises” that we play below. So, as a result of there may be such open communication, and such robust relationships, and make contact with with all of our companions, it ought to by no means be that something occurs which is surprising for them or for us.

Findings from supplier interviews usually uphold this description of openness. Nonetheless, one participant indicated a lacking suggestions loop, which means that the KBOP administration doesn’t persistently talk how suppliers’ views have been integrated into strategic administration selections. One other participant indicated that KBOP administration informs suppliers at a late stage about deliberate operational adjustments.

Lastly, the position of a steward entails managing the identification of the collaboration. The introduction of a person-led strengths-based method articulates a guiding set of values that underpin help and to which all stakeholders may relate. As well as, the mission director used the conferences to direct consideration to the ‘small wins’. Acknowledging successes allowed suppliers to understand the hyperlink between their organisational progress and the broader goal of the social outcomes contract.

5.2.2 The mediator position

A mediator ‘helps to arbitrate and nurture relationships between stakeholders’ (Ansell et al., 2012, p. 6). The KBOP operational administration acts as an important interlocutor and mediator in governing the collaboration throughout all stakeholder teams (council, fund supervisor, and repair suppliers). In relation to the board and the council, the KBOP administration group advocates for the issues of the suppliers. As an example, they’ve sought to safe the help of the council in decreasing systemic boundaries comparable to addressing the scarcity of subsidised housing. Suppliers skilled the KBOP mission director and repair supervisor as proactive and dependable, thus performing as an advocate for his or her issues with the council and the funding fund managers. A service supervisor remarks:[footnote 31]

Once we speak collectively as an operational group or as simply as a strategic group, we’re all inspired to supply that suggestions, and we’re all inspired to give you concepts and share finest follow. [KBOP project director] and the group will go away and affect what they should as a way to allow us to do what we’re suggesting.

KBOP operational administration is chargeable for creating a constructive collaboration throughout the supplier companions. Our analysis identifies two key processes by way of which that is developed: the structural framework for collaboration and the method of ‘inspirational motivation’.

The structural framework entails making a venue for the social interplay of suppliers to facilitate trust-building and operational co-operation. As outlined in desk 3 the formal governance construction of KBOP consists of varied supplier group conferences, involving stakeholders from completely different organisational ranges. The method of ‘inspirational motivation’ entails speaking a stimulating imaginative and prescient and elevating consciousness on the significance of organisational values and outcomes (van Wart 2003). The next statements illustrate deliberate use of ‘inspirational motivation’ by the KBOP mission director:

My imaginative and prescient for KBOP is across the full collaboration. All of us are working in the direction of the shared purpose of enabling the people we work with to beat present challenges and obtain something they wish to.

We tried to be sure that we had the shared imaginative and prescient by way of what we had been doing, why we had been doing it and the way we had been doing it after figuring out that there was an actual disparity throughout completely different groups of their understanding of outcomes contracts. We developed an working framework making certain all people understood the ambitions for the programme, the working fashions inside it and our social goal.

KBOP’s imaginative and prescient is to allow the service members to dwell as much as their particular person aspirations. Whereas service suppliers may simply relate to this imaginative and prescient, KBOP administration wanted to safe buy-in for the pre-defined service outcomes and their proof necessities. As such the collaborative re-design of the speed card helped to construct possession throughout suppliers. The asset-based method is a fulcrum and articulates a shared set of values, and thus created a motivation, specifically throughout frontline workers, to help the supply of the outcomes contract.

5.2.3 The catalyst position

A 3rd distinct management position exercised by the KBOP operational administration is that of a catalyst. The catalyst is ‘somebody who helps stakeholders to determine and realise value-creating alternatives’ (Ansell et al., 2012, p. 6). KBOP administration use conferences with suppliers to collectively generate new concepts to enhance service administration and provision. Securing monetary sources from the KBOP board, offering technical implementation help and constructing related exterior partnerships, are additional measures taken by KBOP administration to help suppliers’ service improvement ambitions.

KBOP administration proactively stimulates and encourages suppliers to re-frame their supply method. For instance, suppliers have been stretched to think about the inclusion of schooling, coaching and employment (ETE) outcomes and the compatibility of person-led help provision with an outcomes-based contract. This steadiness of encouragement and problem is mirrored within the following assertion from the KBOP mission director:

It’s very a lot working with every accomplice at their tempo, understanding what they wish to obtain and the way we will get them there, whereas on the similar time bettering high quality and impression or questioning as acceptable. A part of our position is gently difficult the best way that individuals suppose, companies or how programs function to help ambitions for development. Now we have conversations with them after we determine alternatives, ‘you’re so robust on this space. Do you suppose that is an space the place you want to do extra?’

Whereas supplier interview topics continuously described the social prime’s operational management as ‘supportive’ and valued the chance for organisational development, the method doesn’t all the time grant suppliers full autonomy. At occasions KBOP administration might be described as fairly prescriptive in driving change in organisational follow. Therefore, in performing as a catalyst, KBOP administration ensures that supplier improvement in the end advantages the partnership.

5.3 Governance course of: management versus empowerment

To analyse governance in cross-sector public service supply, the educational literature continuously applies company and stewardship principle (e.g. Van Puyvelde et al., 2012; Van Slyke, 2007). Company principle assumes purpose divergence on the a part of the contracted agent and stresses using control-oriented processes. In distinction, stewardship principle presumes convergence attributable to shared collective pursuits with the contracted steward and emphasises the significance of empowerment-oriented processes (Van Slyke, 2007). This part examines to which extent the KBOP administration makes use of control-oriented processes versus empowerment-oriented processes, or a complementary use of each processes, within the SIB governance.

The KBOP contract administration incorporates a robust monitoring follow mirrored in efficiency overview conferences and suppliers’ reporting obligations see part 6.2.2. Nonetheless, the outline of those conferences by interviewees additionally revealed extra of a partnership method, the place the interplay was primarily based on belief, relatively than a transactional principal-agent dynamic. Suppliers felt that they may have sincere conversations with the social prime’s operational administration addressing issues and areas of underperformance. They described the conferences as ‘casual’ and highlighted a ‘willingness to have interaction in dialogue’ by KBOP administration. In the end, the social prime didn’t appear to make use of sanctions, however a supportive, conversational method to enhance organisational efficiency. A service supervisor defined:[footnote 32]

I don’t really feel that I am going into a gathering dreading it. I don’t really feel like come out of it deflated, the place now we have had points underperforming. The place we’ve struggled with sure KPIs, KBOP was very supportive round that.

Empowerment-oriented governance follow is recognized in a number of the interview information. The mission director considers the service suppliers because the ‘core’ of KBOP partnership explaining:

What basically underpins the administration method inside KBOP is that relationship, collaboration and belief could be very a lot ‘we’re a partnership’. We could also be… the contract holders inside this, however KBOP is nothing with out our companions….

The supply organisations described the social prime’s managerial behaviour as ‘listening’ and ‘being accessible’. This behaviour supported the trust-building between suppliers and KBOP administration. KBOP administration practised a bottom-up and collaborative method to the re-design of the speed card, by consulting frontline and managerial supplier workers over an prolonged timeframe. The participatory nature of the method was additionally acknowledged by the suppliers:

There may be very a lot a willingness to work collectively, to take heed to the expertise from the frontline, and from the primary line managers as to what really is the true expertise on the market.[footnote 33]

Alongside this, KBOP administration was seen to create prospects for suppliers to affect strategic decision-making: KBOP administration transferred duty to suppliers by supporting their ambitions for organisational development.

Nonetheless, it stays unclear to what extent the partnership governance options real power-sharing between KBOP administration and the suppliers. Conceptually, we’d anticipate a partnership amongst equals to be detected through two governance processes – consensual decision-making on points regarding the entire partnership and autonomous decision-making for suppliers on points regarding their particular person organisation. Whereas findings point out that suppliers’ issues do inform decision-making, it is very important notice that there’s a energy imbalance between the suppliers and the social prime because the contractor. At occasions there’s a notion that the social prime may prioritise its curiosity to enhance the SIB service while overlooking suppliers’ wider organisational imperatives. For instance, this rigidity was mirrored in an occasion when a supplier was required to re-structure its service administration:[footnote 34]

I feel one of many issues that we’re nonetheless engaged on is how a lot management now we have over our personal service supply. Now we have needed to make some immense adjustments. We’re merging the housing help supply and the training supply groups, however that’s purely for the advantage of the KBOP contract. It’s one thing that KBOP contract managers began and the board itself have pushed us very firmly within the route of doing. It actually simply advantages KBOP, however really it doesn’t essentially profit different issues that we do, and it’s had an impression proper throughout the organisation…

When it comes to suppliers’ operational decision-making autonomy, the KBOP operational administration group are understood to train a much more hands-on contract administration method than the council within the previous fee-for-service contract. A senior operational supervisor observed:[footnote 35]

And there are every day conversations and every day communications from the KBOP hub, to these groups who’re engaged on the bottom round efficiency, round information, round methods of working, new initiatives, coverage implementation. It’s a really hands-on type of administration and that brings its personal challenges to us as organisations.

Organisational dimension and contractual efficiency emerged as potential moderators which affect suppliers’ potential to navigate the interactions with the social prime’s operational administration. The proactive intervention by the social prime in suppliers’ particular person operational administration is paradoxical to the implementation autonomy granted by the contract and the developmental tradition promoted by KBOP administration. General, KBOP administration apply a blended method borrowing from each management and empowerment-oriented processes.[footnote 36]

6. The causal mechanisms of the KBOP SIB: 4 hypotheses

This part seeks to discover whether or not the 4 hypotheses developed within the first interim analysis report result in a shift in contract administration and frontline supply. The 4 hypotheses underpinning the SIB mechanism are an enhanced follow of:

  1. market stewardship

  2. efficiency administration

  3. collaboration throughout suppliers

  4. flexibility in implementation.

The evaluation considers constructive and destructive adjustments, in comparison with the previous fee-for-service contract. The primary interim analysis report entails an in depth evaluation of the implications of the fee-for-service contract on administration and supply.[footnote 37]

The evaluation of the person mechanisms concludes with a determine summarising the 2 commissioning preparations. This features a description of the problems related to the fee-for-service mannequin and supporting proof; and an outline of the facilitators (i.e. the mechanisms) within the SIB mannequin, supporting proof and downsides. Importantly, all findings must be validated in an additional, ultimate analysis wave and so these findings are preliminary.

6.1 Enhanced follow of market stewardship

Public service commissioners are anticipated to create the circumstances for an efficient market of suppliers. Following the introduction of the outcomes contract, a marked shift in market stewardship seems to have taken place. The ‘guidelines of the sport’ have been reoriented by the commissioner to put higher emphasis on person-centredness and long-term outcomes. The provision of the Life Possibilities Fund top-up funding and the involvement of the fund supervisor is known to have enabled a extra substantial and devoted group to reinforce the follow of market stewardship. As a social prime, KBOP takes on elements of the market administration work: creating market intelligence and repair insights and guiding the alliance of supply organisations with a variety of formal market administration interventions (managed supplier exit; market share shift) and developmental help (supplier coaching and improvement round asset-based working).

Native authorities workers have a tendency to make use of the time period “market sustainability” to confer with this strategy of managing supplier entry, service high quality, entry, appropriate choices for service customers and (in some circumstances) supplier exit (private communication between analysis group and Kirklees Council workers). The duty of market stewardship can broadly be summarised below two headings (Broadhurst & Landau, 2017):

  1. Market intelligence and repair insights – actions that search to grasp the wants, goals and enablers of profitable supply and supply information available on the market, comparable to supplier stability, relative efficiency, and the ‘well being’ of the supplier market

  2. Market influencing – the actions that affect the present and future vary of care and help out there, or what is usually known as the “guidelines of the sport” (Gash et al., 2013, p. 6). This refers not solely to native care and help provision, but in addition to commissioning and social work practices together with brokerage, funding, accountability mechanisms and communication between the native authority, accomplice businesses and people within the wider market (Broadhurst & Landau, 2017).

These two ideas of ‘market intelligence’ and ‘market influencing’ are used to construction themes that emerged throughout participant interviews and statement, significantly to explain the important thing shifts which have occurred.

6.1.1 Market intelligence and repair insights

Following the introduction of the outcomes contract, the work of gathering service intelligence and influencing the supplier market is now shared between the council and KBOP social prime.

There are each technical and relational components of the market and repair intelligence perform which have shifted since 2019. Most clearly, by way of technical infrastructure, the CDPSoft system is utilized by the council for monitoring and validating end result funds; by KBOP for managing referrals of potential programme members and underpinning efficiency administration information on relative supplier efficiency; and by suppliers themselves for gathering and retaining key case administration info.[footnote 38]

The institution of CDPSoft and the KBOP referral hub are understood by each council workers and KBOP administration group to have substantively improved the standard of insights out there. The council contract group use CDPSoft recurrently and flexibly, not only for the validation and administration of end result achievements, but in addition to analyze and perceive different sides of service high quality. This software program successfully makes seen (in stark distinction to the earlier fee-for-service contract) granular service efficiency information on a wide range of indicators which might be understood as high quality markers by the council. Indicators utilized by the council to grasp the service embrace:

  • time taken between preliminary referral and help commencing with a named supplier
  • ready lists
  • traits of KBOP members, together with an understanding of those that have been declined entry to the service
  • period and frequency of help
  • outcomes achievement

Council contract managers confidently use question features to provide particular studies in response to requests for insights – for instance, investigating all members who’ve been referred to the KBOP service a number of occasions.

The KBOP mission director describes the advantages of this intelligence:

[We are] utilizing our proof and information to strengthen what we already know on an operational foundation, subsequently influencing the commissioning and the programs change.

Talking with regards to one supply organisation:

they’ll have a look at the traits coming by way of by way of the ladies they’re working with, to spend money on long-term outcomes for these people to stop victimisation. We are able to collect the proof, monitoring the impression and monitoring the advantages of working with ladies on a longer-term foundation.

Below the SIB commissioning association, the KBOP social prime takes on the position of referral hub and on this guise additionally features as an essential conduit, each producing and responding to service intelligence. The KBOP service supervisor explains:

We’re additionally monitoring capability with all the supply companions to be sure that folks can get the help that they want as rapidly as attainable…We consistently have a look at caseloads and what number of new begins have commenced with every of the supply companions, in order that we will ship the referral to the service that they’ll get assist from the quickest.

When reflecting on the variations between the KBOP SIB preparations and the previous bilateral fee-for-service contracts, the council group commented on the appreciable useful resource and ‘infrastructure’ that now goes in to supporting the intelligence and market administration perform. This incorporates a broader scope than the earlier council contract administration. The senior council contract supervisor notes:

I feel if we had that many workers, we’d in all probability have been in a position to handle the connection [i.e. the service provider contracts]. The issue …was that we had nowhere close to that useful resource to have the ability to focus that a lot on efficiency and high quality administration in any respect. So, it’s a part of that infrastructure query as properly, isn’t it? … Effectively, does that infrastructure add worth?

Suppliers additionally report that intelligence is used proactively by the social prime to enhance the match between service members and their respective suppliers. When it comes to service choice, the KBOP service doesn’t explicitly supply service members a ‘selection’ of supplier. Employees members who facilitate the motivational interview that features as a referral evaluation notice that they accommodate participant preferences to work with/keep away from particular supply groups. The referral dialog may additionally reveal info that’s used to match members to supplier specialisms. That is significantly the case for people who find themselves overcoming home abuse and twin prognosis.

The Chair of the KBOP board additionally acknowledges that the service supply community might profit from the event of additional specialism:

I’d actually wish to see, as we go on and mature, an understanding of the completely different strengths of the completely different organisations in order that when somebody is available in and we triage them, they’re directed to the organisation finest positioned to supply them with a response to their wants.

This brings us to the consideration of how intelligence is then used for market influencing and shaping. Right here the work of shaping the community of suppliers seems to be shared between the KBOP social prime and the council. The KBOP administration group are understood to take a extra hands-on position in facilitating the introduction of latest suppliers or service parts; energetic and constructive competitors between suppliers; and orderly exit of service suppliers. The council is known to retain an ongoing duty for assuring high quality and entry, and can be concerned – by way of the contract overview conferences (see part 5.1) – in contemplating potential shaping actions. It’s the council’s imaginative and prescient of a excessive functioning, person-centred and outcome-oriented service that has set the backdrop for extra proactive service shaping by the KBOP social prime group.

So far, the KBOP supply community has not launched any wholly ‘new’ service suppliers. Interviewees acknowledged that the procurement for an outcomes contract supply group may have launched a single, giant, ‘outdoors of space’ supply organisation, comparable to a nationwide charity. However there was normal help for the continued involvement of the pre-existing ‘alliance’ of organisations who had a historical past of delivering this service in Kirklees. The KBOP mission director defined:

I feel in the mean time, eight companions are sufficient. And I feel we’re centered on our partnership, reaching that very robust collaboration and dealing as a unit..

Moderately than introducing new supply organisations, the KBOP partnership have hung out creating supply pilots and repair improvements (Appendix G). The emphasis on asset-based working (mentioned in sections 6.4.1 and 6.4.2) is a key side of supplier improvement that has been promoted below KBOP.

Coping with sustained efficiency points

Managed exit has occurred for the reason that introduction of the KBOP social prime. The Chair of the KBOP board described this course of:

Now we have within the final 14 months eliminated one of many service suppliers who was underperforming and couldn’t flip it spherical, wouldn’t flip it spherical, wouldn’t have interaction. And it was mutually determined that they need to exit and we reallocated the volumes elsewhere.

Interviewees and documentation point out that the escalation of efficiency issues occurred incrementally, by way of dialogue and casual help over a number of months, though the analysis group weren’t in a position to recruit a consultant from the departing supply organisation to take part within the analysis. The phases main as much as exit are outlined in an interview with the Chair of the KBOP board:

Their efficiency simply bought worse and worse. We labored with them to determine what it’s that they may do to repair it. ‘You want to have a KBOP Operations Supervisor, cease having the individual in that place, make use of three folks in these positions. We’re going to cease sending in new volumes, so the caseloads get right down to a manageable degree.’… In the end, we reached the purpose the place – with their senior management – we mentioned ‘You’re simply not going to make this work. You don’t appear to wish to make it work’ they usually go ‘No, we don’t suppose that we will. We predict we’re higher, if we simply step away from it’.

The duty of managing a big and various set of supplier organisations was understood to represent a substantial dedication for the KBOP administration group. This was related to some preliminary nervousness on the a part of supply organisations:

… We thought ‘no business organisation goes to wish to come on and keep it up working with 9 supply companions, their agenda have to be to return in and reduce us down to a few or 4 fairly rapidly… So that they’re going to be taking a look at these clauses and discovering methods to select us off, or to get us preventing amongst ourselves, or one thing, this have to be their agenda.’ That isn’t what’s occurred.[footnote 39]

Amongst supply organisations who had been concerned in different SIB initiatives the place there was a extra direct relationship with fund managers, there was reflection on the magnitude of the stewardship activity:

It was all the time going to be extremely troublesome as a result of I feel it’s in all probability too huge. I feel if there have been three suppliers, it could in all probability be quite a bit simpler. I feel there could be simpler working. I feel for the KBOP contract managers themselves it have to be extremely troublesome attempting to coordinate eight very completely different suppliers and an enormous – thousands and thousands and thousands and thousands of kilos value – of funding in danger.[footnote 40]

Lively however constructive competitors and ‘coopetition’ between suppliers is mentioned extra absolutely within the part 6.3 on supplier collaboration, suggesting higher supplier collaboration, but in addition aggressive pressures by way of enhanced scrutiny on efficiency. Along with this, the KBOP social prime adopted a type of ‘market share shift’. When share shift has been operationalised in earlier multi-provider payment-by-results programmes within the UK (such because the Work Programme), mounted differential efficiency ranges have been agreed upfront and a better proportion of latest referrals are directed to the higher performing supplier(s) inside a contract geography (Carter, 2018). Throughout the KBOP partnership, the allocation of potential programme members is revised iteratively and in session with supplier organisations. This brings flexibility to attach bigger numbers of programme members to service suppliers who’re understood to be higher acting at a selected cut-off date, but in addition entails a degree of unpredictability for supply organisations. This allocation course of is a possible mechanism by way of which KBOP drives enhanced efficiency. One head of companies defined:[footnote 41]

…we’re trying to develop that, however you simply don’t know what comes together with KBOP. In the beginning of 12 months two they requested us to increase and in October we expanded once more barely by introducing a brand new senior help coach position, which is a brand new tier once more… You suppose you’ve settled, and what you’re doing and [then] there’s one thing else [that] comes alongside. We’ve discovered to anticipate change.

6.1.2 Reflections on the altering follow of market stewardship below KBOP preparations

Reflections on the introduction of the social prime’s administration preparations indicated some concern about its mediator place, and this distancing was expressed as a possible fear, each by service suppliers and council workers. Some suppliers lamented the shortage of direct contact with council commissioners, in comparison with earlier direct contracting within the fee-for-service association:

… there’s not really a lot interplay with us suppliers, with both the board or with the council, not in the best way that we’d have completed beforehand. We don’t immediately liaise with, just like the commissioners within the council, all that perform comes by way of KBOP now.[footnote 42]

Mirroring this, council workers commented:

I feel, informally, we see one another. Normally while you stumble upon [service provider staff] someplace random. However I do really feel that there’s a little bit of a disconnect. As a result of every thing will get filtered by way of KBOP then, doesn’t it? So, they inform us what they need us to know.[footnote 43]

The revised preparations, together with the rotational attendance of suppliers within the contract overview assembly between the council and the social prime, can partially be understood as a chance to convey higher coherence to this joint stewardship position for the council and KBOP.

Nonetheless, it was the dimensions – each geographically and by way of the extent of ambition for change – that was additionally related to the potential for enhanced market administration to reform and enhance companies throughout the Kirklees footprint:

…Let’s say you’re doing one thing that is unfold throughout completely different geographical areas, or completely different service areas, which is extra the case in Kirklees. How do you create a contract that works throughout the entire of that service panorama, which goes to ship for a commissioner? As a result of they may wish to have a contract that they’ll each drive particular enhancements and encourage integration between completely different companies. I feel in that case, one thing like Bridges or KBOP can play a job in getting companies to work in a approach that turns into extra built-in, in an outcomes centered approach, that may be onerous to do in any other case.[footnote 44]

6.1.3 Kirklees Council as market steward – shifting the ‘guidelines of the sport’

In pursuing an outcomes-based contracting association and an alliance of well-coordinated service supply organisations, Kirklees Council workers work with an acknowledgement that the native authority doesn’t immediately management the best way that companies are delivered. As an alternative, since earlier than the enactment of the revised contract, council commissioners understood that participant outcomes are decided by the interplay of service suppliers, service customers and the crucial or emphasis of the market itself – together with general useful resource, stability, and incentives.

Evaluation of interview materials reveals a compelling imaginative and prescient for the flexibility for an outcomes contract to shift the principles of the sport. The KBOP mission director articulated a transparent expectation that frontline follow is formed by the commissioning panorama:

There was a recognition from our commissioner that the companies had been working with a short-term focus, it was very “disaster decision”. Prioritising fixing the instant want, relatively than trying on the long-term ambition for that particular person… .

Siloed commissioning and short-term commissioning are the 2 largest boundaries to the success of any programme throughout the general public sector. And that’s the best way it has been for the whole thing of my profession. However till that adjustments you’ll by no means see the long-term systemic adjustments or social impression inside communities as a result of there’s simply not sufficient time to do what you must do, or companies inadvertently work in opposition to one another. After which continuously when programmes shut, what occurs to the people while you’ve been working with them throughout that interval? With out that long run planning and integration into the neighborhood. They’re those which might be left.

A query stays as as to if the general funding out there for the KBOP service supply alliance is enough to realize authorities’s goals, particularly to beat service fragmentation; cut back the necessity for cost-intensive disaster help by way of the enlargement of preventative companies; and foster service innovation. Previous to the launch of the SIB, the array of floating help suppliers had navigated a sequence of funding cuts and, though the LCF high up funding brings extra monetary useful resource into the system, the present analysis research isn’t positioned to answer general issues of useful resource sufficiency.[footnote 45]

Desk 4 beneath summarises the proof underpinning information and efficiency administration within the pre-SIB fee-for-service contracts and below the KBOP social impression bond. Element on the challenges and implications of the fee-for-service contract is offered within the first interim analysis report. The KBOP SIB is related to a extra intensive follow of efficiency administration.

Desk 4: Abstract of KBOP SIB speculation 1: ‘Enhanced follow of market stewardship’[footnote 46]

Price-for-service contract

Challenges Implications for service supply Proof
A number of bi-lateral contracts Over-stretched council’s contract administration capability Steady contract roll-over with out adjustment of contract phrases

Excessive-level and rare contract auditing

No pro-active fostering of service improvements

Brief time period contracts Diminished potential to handle long-term participant outcomes

Uncertainty over funding diverted sources from help provision to service discount/termination

Outcomes reporting in supplier workbooks

Contributors re-entering companies

Suppliers’ statement

Restricted information transparency Inefficient referral allocation (a number of ready lists, referral self-selection by suppliers)

Restricted availability to determine and nurture high quality service provision

Gaps and duplication in service supply

Lack of a central referral hub

Contributors sitting on a number of ready lists

No change in supply organisations over a number of years

Social impression bond

Facilitators Implications for service supply Proof
Single outcomes contract More practical use of council’s contract administration capability

Restricted direct sight of supply points

Council has just one month-to-month efficiency overview assembly with the social prime

Council focuses on decreasing system boundaries and efficiency verification and overview

Long run contract Enhanced potential to handle long-term participant outcomes

Enhanced potential to advance referral pathways and help provision

Enhanced potential to develop suppliers’ co-working capability

Outcomes framework entails long-term participant goals

Modifications to supply follow to help the achievement of long-term outcomes

Rising co-working practices

Improved information transparency Enhanced effectivity and high quality in referral allocation

Focused improvement of suppliers (development and exit)

Swifter course-correction potential to handle efficiency points

Central intelligence system gives dwell information on referral numbers and suppliers’ capability

Participant wants to clarify its service historical past solely as soon as

Central intelligence system shows particular person suppliers’ outcomes achievements

Supplier’s annual contract quantity re-negotiation attentive to efficiency

Supplier contract exit attributable to steady under-performance

6.2 Enhanced efficiency administration

Below the fee-for-service association, earlier analysis in Kirklees detected restricted efficiency administration of suppliers by the council. This was pushed by capability limits, attributable to resource-constrained workers managing a number of bilateral contracts and a scarcity of well-defined success measures. Reflecting on the contract administration follow of the legacy contract, a service supervisor said:[footnote 47]

The supply companions all got here collectively from a earlier service mannequin that was primarily based on a fee for service mannequin the place you had been assured your earnings it doesn’t matter what high quality of service was offered. In the previous few years of that service mannequin, I imagine the standard of service provision had deteriorated. Kirklees Council’s monitoring of companies below that mannequin wasn’t very efficient they usually used the outdated Supporting Individuals workbooks which had been a fairly fundamental measure to evaluate service high quality.

Analysis from different impression bonds reveals that they might introduce a extra engaged and disciplined type of efficiency administration, and this can be undertaken by a 3rd celebration ‘middleman’ or efficiency administration specialist (e.g. Fraser et al., 2018). Within the KBOP SIB, the contract administration position for the supplier contracts is transferred from the council to the KBOP social prime.

The devoted useful resource of the KBOP group created a higher deal with efficiency administration. Additional, the payment-for-outcomes mechanism and the introduction of a central intelligence system for participant information and outcomes achievements led to higher transparency on the intervention success. Whereas the tighter efficiency administration made the service impression extra seen to suppliers, in addition they reported a heightened administrative burden.

There are additionally counter-arguments to a extra “managerialist” method in public service supply, comparable to being too complicated and expensive, and offering an incomplete image of service supply attributable to ill-defined metrics (Cutler & Waine, 1997). Earlier educational research of SIBs have famous that the goal focus diverts consideration from the initiatives’ social targets (Fraser et al., 2019; Pleasure & Shields, 2013). When suppliers are granted higher flexibility over implementation while their earnings relies on outcomes – termed as ‘financialised discretion’ within the educational literature (Considine et al. 2020) – it may well result in reductions in service high quality if pressures ‘to hit targets and minimise prices’ intensify processes of standardisation (Fuertes & Lindsay, 2016).[footnote 48]

Essential to the introduction of KBOP’s enhanced efficiency administration regime is the institution of useable administration information. The part begins with an outline of the rationalisation of the referral method. That is seen as a pre-requisite for establishing a single, harmonised method for gathering information on service members and the achievement of particular person outcomes. Subsequent, it examines the brand new reporting and evidencing necessities. That is adopted by an investigation of adaptive administration practices of the social prime to tailor completely different organisational pursuits. The part concludes by discussing challenges in making an attempt to create higher accountability by way of measuring outcomes.

6.2.1 Referral and caseload administration

The launch of the SIB mannequin noticed a significant re-design of the referral course of. Below the legacy preparations, referral businesses referred service customers to particular person service suppliers. The referral allocation was usually depending on casual relationships between the referral agent and the frontline employee. Service suppliers had been additionally in a position to determine their very own referrals and obtain self-referrals on to their particular organisation. The simultaneous referral to a number of suppliers contributed to lengthy ready lists. Relatedly, the council was unable to comprehensively perceive the demand for the service and it was troublesome to evaluate the variety of service members re-entering the service, although anecdotally there have been identified points with a ‘revolving door’ expertise.

With the launch of the SIB, the KBOP social prime turned the central referral hub. Alongside this, the council launched a central referral and case administration system – the ‘Buyer Knowledge Platform Software program’ (CDPSoft). Although the software program was procured by the council, the attitude and preferences of the KBOP administration group had been influential in designing the system’s particular person options for the service. The system will be accessed by the council, the social prime and the suppliers.[footnote 49] All participant information is saved centrally within the system. A key referral company is Kirklees Council Housing Options (16% of referrals). Different continuously used referral pathways are custody companies (10% of referrals), the KBOP suppliers themselves referring into the service (11% of referrals) and self-referral (10% of referrals).

Determine 4: Referral businesses who join folks to the KBOP service (September 2019-November 2022) as % of complete[footnote 50]

Unknown Most Early Challenge Referral 24%
Native Authority Housing 16%
KBOP Supply Companion 11%
Custody Providers 10%
Self Referral 10%
Drug and Alcohol Providers 7%
DWP 7%
Native Authority Grownup Providers 5%
Psychological Well being Providers 4%
Youngsters’s Providers 3%
Schooling 1%

Supply: KBOP social prime

Within the preliminary phases of the SIB programme, suppliers had been nonetheless in a position to self-select service members. Nonetheless, the council and the social prime noticed practices by some suppliers which pointed to a possible ‘cherry selecting’ follow, as some service customers with extra complicated circumstances tended to stay on the ready listing. Subsequently, the social prime, in settlement with the council, determined to take possession of the referral allocation. Central referral allocation by a social prime is meant to scale back the danger of suppliers ‘cherry selecting’ simpler to help people from inside a wider pool of these eligible and guarantee acceptable allocation of members to supplier specialisms. The council group’s verification of referrals suggests an oversight perform, because the group are in a position to monitor and determine particular referral choice patterns (e.g. if members from specific referral actors are repeatedly declined from the service).

Referral allocation is performed by the social prime’s ‘triage group’, consisting of an engagement employee, programme administrator and referral assessor. Referrals are allotted in accordance with suppliers’ experience, capability and the complexity of service customers’ wants. Suppliers reported that the standard and effectivity of the referral course of improved for the reason that social prime started performing because the central referral hub. That is illustrated within the following quote by a regional head of operations:[footnote 51]

I don’t suppose that we discover ourselves in that aggressive enviornment that maybe we’d have completed beforehand, since you’d be pursuing the identical avenues for referrals, as a result of it wasn’t coordinated. You’d have your individual relationships with potential referring businesses and it was very a lot primarily based on what and who [and] the standard of the relationships that you just’ve had. That’s being taken away with that centralised referral perform and with KBOP screening these referrals, they are going to tell us that are the perfect referrals for us and we are going to decide up these referrals in step with our KPIs and capability.

Determine 5: Referral course of within the fee-for-service contract and within the SIB

Supply: Bridges Fund Administration

Service customers who participated within the previous Floating Help service had been ‘rolled over’ into the SIB service. For these ‘historic’ customers, a barely completely different end result fee was agreed: the council solely reimbursed the KBOP social prime for long-term outcomes, because the council had already paid suppliers below the fee-for-service contract for the achievement of short-term outcomes with these service customers.

Moreover performing as a referral allocation hub, the social prime needed to resolve the problem of an extended ready listing of referred service customers. Analysis members indicated that there’s a robust demand for the service. The anticipated variety of members was not clear upfront of the introduction of the KBOP SIB, but enough service utilisation could be important for the monetary viability of the service. The KBOP board chair explains that Kirklees Council was accountable to “present a sure degree of referrals”. This could function a “assure mechanism […] in the event that they aren’t in a position to assure a sure degree that there shall be a way that we [KBOP] might be kind of financially compensated for that”.

The implementation of the brand new central info system allowed the social prime and the council to have a complete understanding of the ‘ready listing’ downside, as now they’d a transparent sense of numbers of members throughout supply companions. The important thing mitigation technique launched by the social prime was a brand new mannequin of frontline help provision, splitting help into an ‘energetic’ and a ‘monitoring’ section.[footnote 52] Within the energetic section every service participant engages in additional intensive help, whereas throughout the monitoring section help is barely delivered on an ad-hoc foundation. If required, the service consumer might be re-allocated into the energetic help section. The KBOP director explains that this association permits versatile help for a bigger variety of members: many stay on the programme for ad-hoc help as their journey in the direction of independence improves. This association additionally connects to the outcomes fee declare course of. The social prime wouldn’t be capable to declare for funds concerning service customers who had been re-allocated from the monitoring section into energetic help having beforehand achieved interim outcomes.

Suppliers labored carefully with the KBOP service supervisor and the KBOP information and operations analyst, who used information from the central intelligence system to determine capability in frontline workers caseloads and particular person help depth necessities of service customers. Suppliers had discretion on the implementation of the twin section mannequin. Some suppliers break up help employee roles (i.e. some workers are devoted to intensive help whereas different workers – usually with bigger caseloads – supply a type of sustainment and follow-on help), whereas different supplier workers utilized completely different intensities of help inside their caseload. The important thing goal of the mannequin was to allow workers to make use of their time extra successfully and to tailor the help depth to particular person circumstances and journeys. Whereas the KBOP administration described growing workers sources by including 21 caseworkers, 3 ETE employees and eight additional specialist roles, suppliers nonetheless described a scarcity of workers capability. A recurring grievance was that “caseload has elevated considerably throughout the board, however the useful resource hasn’t elevated as considerably.”[footnote 53] Likewise, the KBOP referral assessor acknowledged the problem of excessive demand in relation to service capability:

We’re very busy in the mean time and slightly break on referrals could be good, nonetheless being this busy does mirror that our service is required. The supply companions do a completely fabulous job nonetheless, and the one factor I’d change is having extra help employees, recruitment concerning help employees will be difficult.

A brand new mannequin for responding to excessive demand for the KBOP service

The next two examples illustrate a brand new mannequin, launched by the KBOP social prime, in coping with excessive caseloads extra successfully.

  • Supplier A created the position of an ‘engagement employee’ (later labelled as ‘engagement coach’) along with the position of a ‘help coach’ (beforehand labelled as ‘intervention employee’). The engagement employee gives help within the ‘monitoring section’, i.e. as soon as members had achieved their preliminary ambitions as outlined within the wellbeing assessments and help plans. The primary position of the engagement employee was to follow-up on the sustainment of longer-term outcomes. Moreover, the engagement employee was chargeable for re-engaging service customers who had disengaged from the service. This was generally seen as providing a welcoming invitation again into the service, as members who had missed appointments or periods didn’t all the time really feel snug re-engaging. Later adjustments included the introduction of a ‘senior help coach’, splitting practitioner and managerial duties.

  • Supplier H lowered the variety of service managers as a number of the managerial features had been now executed by the social prime; as a substitute, this supplier elevated the variety of supply workers. Nonetheless, this resulted in a scarcity of caseload supervisors:

We had a KPI discount due to the staffing reductions. Throughout 12 months one into 12 months two, we elevated our workers and now we’ve simply lowered them again once more. One of many causes for that’s as a result of we’ve needed to take a lot out of the administration – the non-delivery workers – to put into supply workers, there isn’t sufficient capability by way of caseload administration. We had been falling over as a result of we will’t caseload handle that many members of workers on the bottom.[footnote 54]

6.2.2 Reporting and evidencing – the adoption of latest information necessities

Below SIB-backed supply, reporting necessities for suppliers are understood to have considerably elevated. Not like the legacy preparations, the reporting by suppliers is submitted to and saved within the central intelligence system. Month-to-month reporting obligations for the suppliers embrace price range planning detailing, as an example, the required help employees in put up in that given interval.

To proof the achievements of outcomes, suppliers need to add documentary proof as outlined within the fee card onto the central intelligence system. After the social prime has authorised the uploaded proof, the council verifies and approves every particular person end result declare made by the social prime. Additionally, 10% of the outcomes information are topic to an extra inner council audit.

Further service efforts which transcend the help to realize the end result targets are captured in an ‘added worth’ kind. These are outcomes for which fee can’t be claimed, however that are understood to reveal wider impression to the council.

Suppliers continuously talked about the extra administrative burden related to the reporting and proof necessities for end result achievements. A few of the proof necessities had been thought-about troublesome to acquire (e.g. proof of housing) or intrusive to members’ privateness (e.g. wage slip).[footnote 55] Easing the proof necessities was a significant a part of the re-design of the speed card; as an example, by way of the inclusion of self-certification types as proof for various end result measures (see Annex D). Likewise, suppliers struggled with the month-to-month reporting obligations. Nonetheless, suppliers additionally recognised the advantage of responsiveness to supply points, as a result of availability of extra well timed efficiency information. Alongside the tightened reporting necessities, a number of the suppliers struggled with the intelligence software program regardless of prior coaching from KBOP. Some suppliers had been utilizing a number of IT programs concurrently, since they maintained using organisational IT software program along with the KBOP-specific CDPSoft. Whereas some suppliers struggled with the applying of the brand new IT software program, the council extremely appreciated the software program for its assorted reporting features.

Whereas service suppliers readily described the elevated administrative burden of their work, analysis members additionally recognised the worth in having higher visibility of their achievements. A regional head of operations famous:[footnote 56]

I’ll refer again to the employment, schooling and coaching; while that was a component of what we did beforehand, we had been by no means monitored on that…Now we do a month-to-month report. We clarify what’s going properly, what’s not gone properly, we offer case research too – I suppose – [to] put the meat on the bones of the info.

Determine 6: Modifications in contract administration associated to referral, help and monitoring

6.2.3 Adaptive administration

Within the early implementation stage of the KBOP SIB, excessive caseloads and perceived onerous proof necessities conveyed a sense of the SIB supply being solely target-driven throughout supplier workers. To keep away from workers disengagement, the social prime promoted practices that align with the idea of ‘organisational adaption’. There are two key adjustments related to the ‘organisational adaption’ undertaken by the social prime: first, making personalised service provision the important thing goal in service supply (see part 6.4). Second, incorporating suppliers’ suggestions into adjustments to the speed card to raised align it with the person-centred supply method.

In response to suppliers’ suggestions, the social prime made three important adjustments to the speed card:

  • Easing the proof necessities. The brand new fee card included self-certification to scale back the reporting burden.
  • Eradicating the separation between quick and long-term outcomes. This preliminary separation considerably contributed to the sensation of ‘being target-driven’ within the early phases of the SIB, as workers didn’t understand the last word contribution of the short-term outcomes to the long-term outcomes. Within the new fee card, outcomes are grouped round two key themes: ‘significant use of time’ (e.g. entry into schooling and coaching) and ‘sustained outcomes’ (e.g. sustaining employment for six.5 weeks, 13 weeks, and 26 weeks). Whereas the overarching outcomes remained the identical, statements from the funding director and the KBOP mission director recommend that the presentation of outcomes was elementary to mitigate workers’s bias (and at occasions, discomfort) in delivering a payment-by-results contract. The funding fund supervisor defined:

You actually need to consider how the presentation of the outcomes shall be interpreted by the frontline workers. The way in which we had completed it beforehand, the best way we’d communicated it, created this short- vs. long-term separation. This concept that… I received’t say target-driven, as a result of finally it’s, however within the eyes of frontline workers an excessive amount of emphasis was positioned on these form of numbers, due to the best way it was offered to them, and never really sufficient on these long-term outcomes, and the achievement of these targets. […] I don’t suppose that we had actually realised how huge an impression that had on how the frontline groups engaged with these targets.

  • Elimination of wants classification. The preliminary emphasis on ‘want’ and ‘complexity’ was described as undermining the asset-based method by the KBOP director. Within the reformulated fee card, wants classifications are now not used, enabling members to purpose for any end result achievement, regardless of want.

The organisational preparation and transition for suppliers was underpinned by capacity-building measures referring to efficiency administration. All supplier workers needed to take part in coaching on strengths-based service provision.[footnote 57] Coaching on data-driven decision-making was performed to create higher understanding and help for measurement and reporting in an outcomes contract throughout managerial supplier workers (subjects lined embrace ‘figuring out key questions utilizing information’, ‘gathering information’, ‘analysing information’, and ‘making data-based selections’). These capability constructing measures mirror the target of the social prime to create a tradition which is person-centred ‘and’ (as a substitute of ‘however’) outcomes centered. This rigidity shall be explored in additional element in part 6.4.2.

6.2.4 Accountability and its challenges

Within the KBOP SIB, the improved scrutiny on suppliers’ efficiency dramatically enhanced the expertise of data-driven accountability for suppliers, which was positioned in stark distinction to their earlier contract administration expertise by the council. A service supervisor mirrored:[footnote 58]

I feel companies are positively way more accountable. There’s no hiding place. You may’t cover inside this contract as a result of every thing you do, [the Social Prime Data and Operations Analyst] is aware of what I’m doing. There’s nowhere to cover. There are not any methods, it’s simply there in numbers they’ll see what we’re doing they usually can see in conversations and the way issues get written in CDPSoft, conversations that individuals have.

Once more, suppliers appreciated being higher in a position to reveal the impression of their work with service customers. An information evaluation supervisor defined:[footnote 59]

… however I do fully perceive the benefit of having the ability to report and seize the info and for need of a greater time period, to show our value, to show how properly we’re working with these which might be accessing our companies and to have a bit extra accountability there.

Regardless of a notion of higher visibility on progress and achievement, different interviewees questioned the extent to which intervention success is absolutely measurable. An exterior advisor who suggested the council within the early phases of the speed card design mirrored:

Individuals in numerous elements of the service will usually be going through a variety of points… psychological well being, home abuse and so forth. Do you actually wish to measure your success for these teams solely by way of whether or not they get employment and whether or not they maintain lodging? …We’re very often going into uncharted territory by way of anyone ever having measured how profitable you possibly can anticipate an intervention in a few of these areas to be.

Desk 5 beneath summarises the proof underpinning information and efficiency administration within the pre-SIB fee-for-service contracts and below the KBOP social impression bond. Element on the challenges and implications of the fee-for-service contract is offered within the first interim analysis report. The KBOP SIB is related to a extra intensive follow of efficiency administration in comparison with the previous fee-for-service contract.

Desk 5: Abstract of KBOP SIB speculation 2: ‘Enhanced efficiency administration’[footnote 60]

Price-for-service contract

Challenges Implications for service supply Proof
Misaligned metrics Key efficiency indicator (KPI) didn’t induce long term participant outcomes comparable to entry into employment A deal with the KPI ‘service utilisation’, making certain that the service was used to capability
Lack of constant metrics Contributed probably to the excessive variety of members re-entering the service The KPI ‘impartial residing’ allowed for versatile success interpretation by suppliers

Auditing primarily based on self-certified proof

Capability constraints for service monitoring Suppliers had been in a position to convey the impression of high quality in opposition to tick containers Course of-driven high quality evaluation

Rare efficiency evaluations

Social impression bond

Facilitators Implications for service supply Proof
Cost-by-results mechanism Formal end result verification course of with clearly outlined fee metrics and proof necessities over sustained time frame

Transparency and accountability for intervention success

Administrative burden for frontline workers to safe required proof

Sometimes required proof may constrain the frontline workers – participant relationship

Threat of diluting the transparency of the end result verification course of by way of the partial introduction of an end result self-certification course of

Pre-agreed fee card defining service outcomes, fee metrics and proof necessities

Council audits each claimed end result achievement and spot-checks proof with different council information

Devoted sources Social prime offering devoted sources for efficiency administration

Enhanced deal with efficiency and swifter response to supply points


Administrative burden of assembly and reporting obligations

Useful resource inefficiencies attributable to partial duplication in reporting necessities

Frequent efficiency overview conferences with the social prime group

Introduction of a central intelligence system for information and efficiency administration

Re-design of the suppliers’ staffing mannequin

Knowledge administration infrastructure Introduction of a central intelligence system for information and efficiency administration

Transparency on intervention success

Enhanced participant information help enhancements to service high quality

Administrative burden for suppliers whose inner information administration system differs from the KBOP system

Suppliers’ month-to-month efficiency studies

On-going adjustments to service supply

6.3 Enhanced supplier collaboration

Within the previous fee-for-service contract[footnote 61], analysis recognized the disconnected or ‘siloed’ supply of every service supplier, with very restricted joint working or coordination. A service supervisor mirrored:[footnote 62]

I feel previous to KBOP, I feel all of us tended to work in our personal particular person silos as organisations and we didn’t have that a lot collaboration.

This siloed working was described as partly influenced by contractual levers. The KPI ‘utilisation’, along side a decentralised referral system, induced  competitors for service customers. An additional barrier was the restricted infrastructure for co-working. This part examines the event of cross-provider collaboration below the KBOP SIB mannequin and gives some preliminary insights on the implications of the KBOP association for supplier join-up. Suppliers reported that collaboration improved below the SIB and felt that the social prime introduced a “collaborative ethos” to the partnership.[footnote 63]

A facilitator to collaboration is mission alignment by way of a shared outcomes framework, creating a way of mutual accountability throughout suppliers. An additional facilitator is the discount of programs and course of boundaries, i.e. decreasing competitors for funding by way of the set-up of a personalisation fund and stopping competitors for referrals by way of the centralised referral allocation. Lastly, the KBOP social prime created and facilitates a collaborative infrastructure, with devoted convenings and useful resource to enhance cross-provider collaboration.

6.3.1 The event of collaboration

Two options of the KBOP SIB mannequin emerge as important to creating collaborative relationships between suppliers: the social prime and the shared outcomes framework. Whereas proof persistently endorses the advantage of making a central coordinator position for the partnership, findings recommend a rigidity between the adoption of a shared accountability for outcomes by way of the social outcomes contract and particular person contractual KPIs that are set on the provider-level and which can intensify competitors, partially diluting the collaborative ambitions of the social prime. Regardless of shared accountability for outcomes by way of the social outcomes contract, the benchmarking by way of the person KPIs fostered suppliers’ aggressive spirit. Importantly, this didn’t appear to impede collaboration. Nonetheless, since suppliers stay opponents for different native tenders, they had been often hesitant to share finest practices.

The position of the social prime

A significant shift that coincides with the adoption of the outcomes contract is the creation of the KBOP social prime, a separate entity devoted to managing the suppliers and organising a collaborative infrastructure.

To enhance collaboration throughout suppliers, findings recommend two central components – management and infrastructure. A collaborative management method (see part 5.3) is described in interviews with service suppliers and different stakeholders. The mission director of the social prime careworn {that a} key focus of KBOP is “fostering a partnership and getting that very robust collaboration and dealing as a unit”. The director of the funding fund recognised that constructing collaborative follow required management able to nurturing constructive relationships in order that supplier workers are keen to contribute to the SIB mission:

In any other case, for those who begin getting a great deal of negativity that in the end leads to worse companies delivered to the frontline.

Secondly, constructing collaborative infrastructure to extend capability for co-working concerned common operational conferences which sought to construct belief in addition to collectively tackle boundaries and outline partnership targets[footnote 64]. As well as, common coaching facilitated by the social prime supplied a casual alternative for supplier trade and collaboration. Whereas nearly all of suppliers acknowledged the significance of normal conferences, findings recommend that the frequency of conferences created an extra administrative burden which can probably divert sources from really implementing collaborative work.[footnote 65] A further obstacle to suppliers’ efficient joined-up working had been the excessive caseloads and perceived inadequate workers sources; a service supervisor defined:[footnote 66]

I feel quite a lot of the explanations [that] it in all probability hasn’t transpired is as a result of the caseloads are so excessive… There isn’t actually a lot respiration house or flexibility to have the ability to do [joint work]. There’s not sufficient useful resource, it doesn’t really feel like to have the ability to [do] joint work, as a result of everybody is kind of at capability.

The position of a shared outcomes framework

A typical set of outcomes for all suppliers is one other key level of distinction between the SIB and the fee-for-service association. Findings recommend {that a} shared set of measurable outcomes enhanced supplier collaboration by way of purpose alignment and by creating a way of collective success. A regional head of operations defined:[footnote 67]

If one accomplice does properly, all of us do properly. I’ve all the time thought this partnership will succeed if all of us succeed.

This discovering corresponds to the educational literature which underscores the significance of purpose alignment to foster collaboration amongst companions, foremost in a context characterised by variations in organisational expertise and tradition (Caldwell et al. 2017). Additional, interviewees recognised the advantage of mutual accountability throughout the supplier group related to an everyday efficiency monitoring of the outcomes. This was mirrored within the following assertion by a supplier’s senior operations supervisor:[footnote 68]

I can see that we’re working extra persistently as a bunch of suppliers, [which] I feel is a profit. As a result of it helps with a benchmarking and an expectation round what we’re delivering. And that helps with a consistency of the service and the extent of service and the standard that we’d anticipate. Whereas I don’t suppose that there was any mechanism for that with the group of contracts beforehand.

Furthermore, an operations supervisor remarked that the shared outcomes incentivised suppliers to develop their specialisms and thus allowed for “far higher successes than we’d have [had as] particular person organisations”.[footnote 69]

Aggressive pressures

Whereas the social outcomes contract, held by the social prime, introduces a harmonised set of end result measures for all suppliers organisations, every supplier organisation continues to be topic to a bespoke set of KPIs of their service supply contracts. The efficiency of the person supplier on the KPIs is benchmarked in opposition to the efficiency of the opposite suppliers within the month-to-month conferences with the council and within the quarterly efficiency overview conferences with senior supplier leads. Whereas there may be proof within the literature indicating that reputational results of benchmarking by way of public reporting can enhance efficiency (Bevan et al., 2019), our findings recommend that the benchmarking additionally creates aggressive pressures and thus may impede collaborative follow in some situations. A head of companies famous:[footnote 70]

As a result of the character of one of these mission is you’re very conscious of all people else’s efficiency. Efficiency is one thing that’s offered to you within the conferences, so that you’re very involved about your efficiency in opposition to that of different suppliers and I feel that that may have a destructive impact on the collaboration between suppliers. I don’t see it as a motivator. We’re already motivated to do properly.

This remark mirrors a wider debate within the educational literature on SIBs which considers the tight efficiency administration as an inhibitor to collaboration (Tse & Warner, 2020). KBOP tried to mitigate inner aggressive pressures on a number of fronts, for instance, decreasing competitors for referrals by introducing  centralised referral allocation and decreasing competitors for funding by way of the institution of a personalisation fund.[footnote 71] Nonetheless, past the KBOP contract, a few of these supply organisations are giant nationwide charities and housing associations and thus stay opponents for contracts past the KBOP SIB. The funding insecurity for the KBOP service past its five-year contract period intensified the notion of a aggressive operational setting linked to open tendering. This means that there was nonetheless a hesitance to share info and finest follow which might be thought-about by suppliers to create a aggressive benefit.

6.3.2 The implications of collaboration

Though it’s troublesome to judge the exact implications of collaboration on service supply at this level, not least given the shortage of granular historic information, general interviewees felt that the KBOP partnership addressed a number of the most urgent boundaries to collaboration that characterised the fee-for-service mannequin.

Elevated collaboration supported the sharing of data, finest follow and sources. A supplier’s senior operations supervisor highlighted:[footnote 72]

The very nature of these relationships simply implies that there ought to be added advantages to working extra in partnership, like possibly we will entry a few of their different companies, or like we will faucet into a number of the coaching that they might ship, or, , these are the form of the added advantages that these partnership working preparations ought to convey.

The partnership work was facilitated by way of cross-provider operational conferences. As well as, the social prime’s mission director purposefully matched suppliers – utilizing the info from the central intelligence system – to disseminate finest follow by way of the replication of staffing fashions and/or supply follow. Elevated collaboration resulted in suppliers complementing their particular person help experience by supplementing this with the specialism and method of different supply organisations. In line with suppliers, this enhanced the standard of help provision, permitting them to ship holistic wrap-around help for every particular person service participant.

Elevated collaboration additionally helped to handle systemic contextual challenges comparable to boundaries to employment and housing. As an example, all suppliers had entry to a KBOP supplier’s Tenancy Deposit Scheme, enhancing entry to lodging for the entire cohort. One other instance is the co-delivery of coaching periods to enhance supplier capability in reaching ETE outcomes.

Lastly, elevated collaboration fostered a way of a shared mission between suppliers. The next assertion by a regional head of operations is reflective of mission alignment:

It was launched as one contract e.g. ‘if one supplier fails, the remainder of us do’. As a result of it’s a partnership, we’re all working in the direction of that very same frequent purpose, which we ought to be anyway and we’re anyway.[footnote 73]

This chart summarises the proof underpinning the collaborative follow throughout service suppliers within the pre-SIB fee-for-service contracts and below the KBOP social impression bond. Element on the challenges and implications of the fee-for-service contract is offered within the first interim analysis report. The KBOP SIB indicators an enhanced collaborative follow throughout suppliers in comparison with the previous fee-for-service contract; a ultimate evaluation of the diploma to which this alteration is attributable to the SIB as a commissioning software is to be explored within the ultimate course of analysis report.

Desk 6: Abstract of KBOP SIB speculation 3: ‘Enhanced collaboration’[footnote 74]

Price-for-service contract

Challenges Implications for service supply Proof
Contractual and system boundaries Key efficiency indicator ‘service utilisation’(making certain using service to capability) and the decentralised referral system induced competitors for referrals

Restricted improvement of co-working tradition attributable to preliminary grant circumstances impeding co-working

Diversion of sources to relationship constructing/upkeep with referral brokers to realize KPI targets on ‘service utilisation’

Lengthy supplier ready lists with members sitting on a number of lists

Suppliers’ statement

Below-developed collaborative infrastructure Co-working passed off on an ad-hoc foundation and was depending on particular person frontline employees’ relationships Lack of a streamlined method to sharing of data and finest follow

Rare supplier group conferences

Social impression bond

Facilitators Implications for service supply Proof
Shared mission The overarching outcomes framework applies to all suppliers

Purpose alignment induces a way of collective success and accountability, enhancing dedication to joint working

Perceived aggressive pressures in benchmarking suppliers’ KPIs

Stronger sense of identification with the partnership
Discount of system boundaries Introduction of versatile funding for personalised help provision (Personalisation Fund) and centralised referral allocation

Frees up sources for collaborative help provision

Suppliers’ statement
Enhanced capability for co-working Creation and facilitation of a collaborative governance infrastructure by the social prime

Enhances person-centred help provision (e.g. extra service presents)

Expands ability set of frontline workers

Administrative burden related to assembly continuously often diverts sources from the implementation of collaborative initiatives

Introduction of normal cross-provider operational conferences

Established routines for data and useful resource sharing, in addition to joint service development

6.4 Enhanced flexibility in service implementation

Below the fee-for-service contracting preparations, suppliers discovered the necessities for service supply to be extremely prescriptive. There was a predefined frequency of contact and size of help. Austerity constrained sources for tailor-made intervention help and any extra personalised help was topic to bureaucratic, prolonged software processes. The legacy contract didn’t encourage the pursuit of long-term outcomes past housing-related help comparable to employment. A director defined:[footnote 75]

There wasn’t actually any scope for pondering properly ‘Why don’t now we have unemployment employees as a part of this group?’ as a result of that wasn’t seen as housing associated help…it was very prescriptive what sort of outcomes you possibly can obtain with folks… There was a time … when it could have actually been frowned upon for those who included ‘discover a job’ within the help. It simply wasn’t the scope there for these conversations and the standard evaluation framework virtually advised you the way usually you noticed folks, what you probably did while you noticed them, the place you noticed them. To adjust to the QAF our organisation, as many others as properly, constructed up these big packs of insurance policies that let you know the right way to do your job…’[footnote 76]

This part seeks to discover the method by which supply below a SIB commissioning association presents higher implementation autonomy and adaptability to suppliers, fostering the personalisation of companies. The part first evaluations the extent to which the SIB service permits for higher personalisation, then briefly describes the implications for service members and workers. It finishes with an evaluation of enablers and boundaries to higher implementation autonomy.

Personalisation has develop into a mainstream method to service reform and captures the intention for companies to be tailor-made to particular person wants (Fuertes & Lindsay, 2016, p. 526) and needs (Sainsbury, 2017, p.57), in the end leading to stronger consumer selection (Cutler et al. 2007). Toerien et al. (2013) distinguish two dimensions of personalisation:

  • procedural personalisation, describes the tone (or ‘how’) of help employee–participant interactions;
  • substantive personalisation, pertains to the ‘what’ of service provision and the extent of variation in service content material in accordance with completely different wants (Rice, 2017, p. 471).

Below the KBOP SIB preparations supplier workers reported higher flexibility in service supply in comparison with the earlier fee-for-service contract. Findings recommend three enablers: gentle contact service specs, availability of versatile funding and a developmental management method. Whereas the latter was extremely valued by suppliers, they generally struggled with the extremely adaptive administration method as their organisational procedures require an extended time to embed the change.

6.4.1 Procedural personalisation

The introduction of a strengths-based, person-led method to service provision offered the ‘blueprint’ for KBOP’s procedural personalisation.[footnote 77] Whereas the introduction of this method was initiated by the KBOP mission director, suppliers had been supportive of it. To construct suppliers’ capability, all supplier workers members participated in obligatory coaching offered by the Mayday Belief – a charity main on person-led service provision.

A central function of the strengths-based method is a shift in focus from a participant’s deficits to their strengths.[footnote 78] This entails a transfer away from a tradition of ‘fixing somebody’s wants’ to genuinely supporting somebody to realize their aspirations. The promise of a strengths-based method is that every participant feels a higher possession within the help course of. Because the strengths-based method seeks higher empowerment of the folks taking part in companies, the muse of the help is a unique dynamic between the intervention employee and the participant. Vital for a ‘strength-based’ method isn’t the skilled’s judgement, however the participant’s aspiration.

To make sure that the interplay between frontline workers and members options the strengths-based method, the KBOP administration immediately aligned main service processes and terminology to this mannequin. Extra particularly, this implied a language audit within the CDPSoft information, specifically the referral evaluation (e.g. removing of danger categorisations for members) and the broader service documentation comparable to help plans, eradicating deficit-based language. This course of was supported by the experience of lived expertise members. Consequence proof necessities had been relaxed as a part of the redesign of the speed card, permitting workers to respect the participant’s privateness, in flip making a extra equal energy steadiness. Lastly, KBOP administration additionally sought to combine the strengths-based method into efficiency administration through the use of the Homelessness Outcomes Star[footnote 79] visually accessible software to measure members’ achievements (see determine 7).[footnote 80] Likewise, integrating the evaluation of particular person workers caseloads into the month-to-month KBOP-provider efficiency overview conferences is reflective of the person-led ambition of the service.

Determine 7: Instance of Homelessness Outcomes Star use in end result measurement

Supply: KBOP social prime

Whereas the framework for frontline-participant interplay was centrally prescribed – i.e. the KBOP operational group have sought to immediately increase procedural personalisation – suppliers had been granted discretion within the implementation of the strengths-based method. This entails leaving the service specs to the supplier organisations. Frontline workers have discretion in figuring out – in settlement with the participant – the kind of help, together with whether or not it’s digital or face-to-face, the period and site of their periods and the frequency of help. Additionally, the twin section mannequin in service depth (see part 6.2.1) permits tailoring to participant preferences as folks can re-engage in additional intensive help if some extent of disaster (re-)emerges. In step with the strengths-based method, this flexibility brings a higher selection within the mode of help provision to the participant. The director of the social funding fund emphasised the ambition to devolve energy to frontline workers:

You may devolve duty to the frontline for various exercise. And that’s what the Mayday PTS method [reference to personalised, strengths-based approach to service provision] hopefully does… Inside cause you [reference to frontline staff] can do no matter you suppose is finest for this individual – and also you’ve bought a price range to try this. You may draw on the personalisation funds to purchase somebody a fridge or a motorbike. If there are belongings you suppose that may make this individual’s life quite a bit higher, you could have the authority to only go and try this. And are available and inform us about it, for those who suppose it labored rather well, and different folks will profit from that. However you’ve bought the facility to make a few of these selections. So, there’s the frontline personalisation.

6.4.2 Substantive personalisation

Proxy measures for substantive personalisation embrace caseworker-to-participant ratios; the variation and complementarity in service provision and the extent to which the participant’s selection influences service selections (Considine et al. 2020, p. 882). The current report isn’t in a position to attract agency conclusions on the diploma to which the KBOP service permits for substantive personalisation as this section of analysis doesn’t but embrace detailed qualitative analysis with frontline workers or service members.

From a service supplier perspective, interviewees point out that supply groups have elevated autonomy in piloting new interventions (see Appendix G), together with the creation of latest workers roles, which permit the service to be extra attentive to participant traits and journeys. Nonetheless, a higher variation in intervention presents doesn’t immediately indicate that the participant is ready to affect the character or design of the service. Importantly, there’s a query as to the diploma to which every participant has company in defining the targets of their service provision, given the pre-specified menu of end result indicators set out within the contract. Whereas the strengths-based method is advocated alongside using end result metrics by KBOP and the council, some supplier members skilled a rigidity between the person-centred method and the outcomes-based method. This rigidity was articulated in discussions of perceived excessive caseload within the KBOP SIB.

Outcomes from a longitudinal KBOP frontline workers survey, evaluating supply experiences below the legacy association with the SIB association, present
that the caseload for every frontline workers member has elevated statistically considerably from a median caseload of 13.5 folks within the fee-for-service contract to 18.6 within the SIB (a rise of 38%) see determine 8.[footnote 81] Concurrently, the proportion of time spent with particular person service customers in a median work week has decreased from 55 % within the legacy association to 44 % below the SIB contract. Fund managers notice that the period over which service customers have interaction with the service has been expanded however the survey information doesn’t explicitly observe this.

The compilation of information to grasp caseloads and work depth isn’t easy. Caseloads for frontline workers weren’t usually collected as a part of the info assortment processes within the pre-SIB fee-for-service contracting preparations, and so the survey information are essentially the most dependable, standardised measure to estimate caseloads over time. Following the introduction of the outcomes contract, there are additionally challenges in estimating caseloads due to joint casework.

The survey presents a self-reported determine from frontline workers, which is collected utilizing the identical survey instrument at two time factors. Nonetheless, there are additionally limitations to the survey-based information assortment method. The caseload estimate doesn’t account for a change in provision which inspires longer-term help to realize sustainable outcomes with customers. This may end in frontline workers supporting extra service customers, however with a variation in help depth.

Determine 8: Caseload shift from the fee-for-service contract to the SIB

Supply: Researchers’ interpretation of longitudinal survey information on KBOP frontline workers service supply expertise.

The ‘schooling, coaching or employment’ (ETE) end result is illustrative of the doubtless contradictory dynamic between pre-defined outcomes and particular person aspirations. A number of supplier interviewees voiced their scepticism as as to if ETE outcomes match with members’ aspirations and skills. Analysis members’ views on whether or not an outcomes-based contract permits for (substantive) personalisation diverged. One stance is that the outcomes-based and personalised approaches are synergistic, i.e. the person-led help provision naturally results in the end result achievements. Because the director of a supplier organisation defined:[footnote 82]

We’re nonetheless very outcomes-focused by way of the managers and monitoring the outcomes; and the help employees nonetheless having to proof that they’ve bought the outcomes. However within the help periods, there isn’t the identical deal with the outcomes as there was once. The main focus is on the connection with the individual. After which the outcomes come anyway. In truth, they’ve elevated.

The other stance is that the excessive caseloads within the KBOP SIB preclude versatile, tailor-made help:

… as a result of it’s all to do with how continuously you’re seeing them, isn’t it? And the way continuously, what’s the depth of that help? As a result of really you may solely help two folks, however you’re really spending 20 hours per week with each of them. And for this reason I’m not fairly certain it’s all the time fairly as person-centred as they make out, as a result of they’ve bought targets as to help this variety of folks per workers.[footnote 83]

A head of companies elaborates on the strain:[footnote 84]

The place I’ve seen this [outcomes-based] method work properly earlier than, is the place you could have this mounted cohort of people to work with, so you’ll be able to obtain issues the place you’re not below stress to work with new folks consistently. You may spend money on the people that you just’re working with and provides them fully tailor-made help to their wants that may flex in accordance with when wants improve, when issues lower. I feel the throughput difficulty and pretty excessive caseloads make that [strengths-based way of working] fairly a troublesome steadiness. Now we have workers who’re fully invested in having a client-centred method and it’s why they do the roles they do…however it’s very, very troublesome when there are pressures with excessive caseloads and with excessive turnover.

The above quotes present an instance of the difficulties some suppliers expertise in marrying the asset-based and outcome-based approaches. The educational literature means that caseloads exceeding a sure threshold impede person-centred supply (van Berkel & Knies, 2016).

The interim nature of the present report inside a longer-term analysis implies that we aren’t but in a position to attract agency conclusions on the subject of substantive personalisation. This requires additional quantitative and qualitative evaluation of frontline workers experiences, and validation with the service consumer perspective. Nonetheless, it is very important stress that suppliers appear to have a higher autonomy in comparison with the legacy contract with regard to procedural personalisation.

6.4.3 Implications of personalisation

Analysis members famous a constructive affiliation between the introduction of a strengths-based method and the profitable achievement of outcomes. Nonetheless, this discovering must be handled with warning as it’s not but attainable to evaluate the impression of the strengths-based method in isolation from different contextual elements. A service supervisor defined:[footnote 85]

You may see the distinction within the help plans by way of just like the language use and the way rapidly shoppers are in a position to obtain these outcomes versus how they do in a number of the different companies that I’ve seen. And the suggestions from shoppers is constructive. I feel our group are in a position to have interaction fairly onerous to achieve shoppers. We frequently work with the shoppers who’ve been biking round in many various companies. We’re usually the service that do handle to get them hooked in and help them for an extended time frame.

Moreover, analysis members careworn that the introduction of the strengths-based method usually enhanced workers morale, permitting for higher possession and worth alignment with the KBOP partnership. Nonetheless, some members of workers additionally skilled difficulties in adjusting, finally resulting in workers retention points.

6.4.4 Enablers to personalisation

There may be concern within the payment-by-results literature that the versatile ‘black field’ method isn’t persistently related to flexibility and personalisation however in actual fact can conceal standardisation (Fuertes and Lindsay, 2016). For KBOP, this raises a query as as to if and the way the outcomes-based nature of the social-outcomes-contract facilitates higher implementation flexibility. Our evaluation recognized the next mechanisms as routes that allow personalisation within the KBOP SIB service:

The outcomes-based nature of the contract: Some interview members referred to the OBC as an enabler. In line with the funding fund director, elevated accountability for outcomes allies with a higher implementation autonomy:

For us the principle cause, or the principle advantage of shifting to an outcomes-focus, it’s probably not the precise end result definitions or costs that you just shift to, it’s the weather that you could then take away from the conventional contracts. So, for those who transfer to commissioning or procuring primarily based on a set of progress metrics (as a substitute of an outlined listing of inputs and actions), then what you are able to do is you’ll be able to fully take away the service specification and the supply price range, all these items that kills innovation in regular contracts. And what that then means is that that frees everybody as much as redesign the service.

Nonetheless, this discovering is partial because the issues round excessive caseloads and a excessive administrative burden within the KBOP SIB are additionally thought-about as a possible barrier to offering tailor-made help.[footnote 86]

The personalisation fund: Interviewees counseled the facilitative position of extremely versatile funding. The close to instant availability of funding was seen in stark distinction to the bureaucratic and prolonged processes within the resource-constrained public sector, the place funding relies on mounted spending cycles and the place strict guidelines restrict adjustments to the preliminary price range allocation. A senior service supervisor explains:[footnote 87]

… some great benefits of having the ability to be extra versatile with funding, to have the ability to convey ahead funding, not having to attend for native authority to make selections, or to pay subsequent 12 months’s cash as a way to ship one thing, has been an actual benefit.

The KBOP social prime arrange a personalisation fund which gives extra funding to help any potential enhancement in service supply, as decided by frontline workers. There isn’t any most spend to the fund; up to now funding has assorted from £10 to £1,800. The KBOP mission director gave examples of the artistic use of the fund, as an example for IT gear, licences and different sensible instruments to facilitate the achievement of ETE outcomes. The social prime’s administration recurrently evaluations whether or not the spend is acceptable to the outcomes. As well as, the fund is used to finance pilot interventions and related workers roles. This requires suppliers to submit a enterprise case outlining how the intervention is meant to enhance contract efficiency. Supplier managers have discretion to spend as much as £200, whereas the KBOP board holds the decision-making authority for bigger funding selections. The skilled judgement of the KBOP mission director and repair supervisor are important they usually assess probably impacts on meant end result measures to prioritise supply pilots. General, suppliers perceived the social prime as very supportive in unlocking extra funding.

The developmental tradition: An additional facilitator to higher implementation autonomy was the social prime’s developmental management method. There was a robust dedication from KBOP management to foster service innovation. The KBOP mission director termed this work as “ongoing service design”. The funding fund director highlighted the tradition shift in the direction of a extra experimental method to service implementation as a key precedence:

However the principle purpose within the first 12 months is extra psychological – it’s getting the fitting tradition and the fitting method. As a result of if that is all about attempting a set of experiments and supply pilots, you want these pilots to be effervescent up from the entrance line, from all people. And so that you want all people to understand that they’ve the chance to contribute to bettering the service and redesigning it. And everybody ought to be developing with concepts for what to do in another way… this isn’t only a mounted service, if there are issues that you just don’t like about it, or issues that you just suppose aren’t working, then we will in all probability change them.

The robust deal with innovation can be mirrored within the recruitment course of for service managers, which explicitly states a requirement for service innovation. Suppliers remarked on the robust shift in the direction of a extra developmental tradition, in comparison with supply below the previous fee-for-service association. The next two statements illustrate the best way suppliers perceived the tradition shift:

However it’s refreshing for folks to say ‘We’re not centered on the way you obtain these outcomes, simply do what you must do and if you wish to speak to us about one thing, that’s superb. In the event you’ve bought a brand new concept, that’s superb. Even for those who suppose it may cost cash, if it’s going to get a few of these outcomes once more, let’s have that dialog.’ That’s one thing you don’t get with different funders as a lot.[footnote 88]

We went on the market and simply had the liberty to only to go and discover actually what was out there and that was one thing that we’ve by no means completed earlier than.[footnote 89]

Nonetheless, different members from completely different supply organisations additionally pointed to limitations to the developmental method. Ideally service innovation is helpful to the entire partnership, however progressive approaches would generally come “from with out relatively than inside”, suggesting a scarcity of supplier affect in creating new approaches.[footnote 90] Whereas suppliers skilled the developmental method as empowering, in addition they recognised that it resulted in a scarcity of stability. As such, the frequent adjustments to implementation require appreciable managerial sources. Likewise, the tempo of change doesn’t all the time enable new approaches to be totally embedded. Linked to this, the funding fund director acknowledged that the introduction of a number of change processes concurrently made it troublesome to attribute the causal impression of the service innovation.

Desk 7 beneath summarises the proof underpinning flexibility and personalisation of the service within the pre-SIB fee-for-service contracts and below the KBOP social impression bond. Element on the challenges and implications of the fee-for-service contract is offered within the first interim analysis report. The KBOP SIB is related to enhanced flexibility in service supply in comparison with the previous fee-for-service contract.

Desk 7: Abstract of KBOP speculation 4: ‘Enhanced flexibility and personalisation’[footnote 91]

Price-for-service contract

Challenges Implications for service supply Proof
Restricted availability of extra funding and bureaucratic software course of Impeded extra tailor-made help, particularly for members with extra complicated wants Service specs narrowly defining help depth and size

Course of-driven auditing

Restricted availability of extra funding and bureaucratic software course of Impeded frontline innovation Suppliers’ statement

Social impression bond

Facilitators Implications for service supply Proof
Mild contact service specs Enhances tailor-made help, as frontline workers have higher leeway in figuring out frequency, size and method of help

Heightened caseload for particular person frontline workers

Supplier contracts

Case research of members’ journeys

Versatile funding Nurtures progressive capability of workers

Permits to reinforce tailor-made help provision

Improvements to service supply (new workers roles, help presents and referral pathways)

Suppliers’ statement

Creation of a Personalisation Fund, offering funding for tailor-made intervention help

Personalisation Fund spend of £148,000

Developmental management method Nurtures progressive workers capability

Excessive tempo of change often challenged suppliers’ potential to sustainably combine diversifications into their operations

Improvements to service supply (new workers roles, help presents and referral pathways)

7. Spillovers of the SIB

This part examines the impact of the KBOP SIB on the broader Kirklees service ecosystem. Particularly, we analyse the position of the KBOP management in performing as an ‘ecosystem orchestrator’. The analysis group supply this as a helpful organising idea, since an ecosystem orchestrator is an organisation which takes the lead in figuring out joint targets and coordinating motion with a various vary of actors (Ebrahim 2019). ‘System orchestrators’ or ‘boundary spanners’ (Battalina & Kimsey 2017) are understood to be significantly essential when attempting to deal with “depraved issues” – societal points which might be characterised by social complexity and multifaceted interdependencies.

7.1 The evolution of KBOP’s ecosystem orchestrator position

From the beginning of the SIB programme, KBOP stakeholders articulated a robust ambition to foster cross-sector collaboration. The requirement for cross-sector collaboration is printed within the contract. Extra importantly although, the KBOP mission director confirmed a robust intrinsic motivation to foster cross-sector collaboration inside and past the instant KBOP supply community.

The KBOP mission director took energetic management in constructing cross-sector collaboration in Kirklees. To construct relationships with native key gamers related to the SIB service, the director performed a mapping train to determine related native stakeholders and companies and invests appreciable time in creating and increasing these connections. From the outset, the KBOP mission director labored to make sure “robust relationships with all people from all of the completely different elements of private and non-private sector that any of our members would contact” and to embed KBOP within the wider native system of public service supply.

The connection-building course of was supported by numerous facilitators. First, KBOP’s credibility is seen to be enhanced by performing as a consultant for a number of floating help suppliers. This consolidating position was additional enhanced by the central referral and IT system (CDPSoft), which brings extra holistic details about the person members, monitoring of longitudinal outcomes over time, and in addition (through KBOP) a system-level framing of the issue. Second, the long-term period of the contract gives the time to construct relationships and collaborative buildings. This long-term contract was seen to justify the allocation of devoted sources with key expertise and expertise in partnership administration. A council contract supervisor defined:

They’ve bought the time to do it, haven’t they? So, they’re build up hyperlinks that we in all probability wouldn’t have completed as a contracts group earlier than. And suppliers on their very own didn’t have the capability to try this.

Lastly, Covid-19 was seen to have accelerated the place of the KBOP social prime as an area ecosystem orchestrator. The KBOP partnership was the primary service in Kirklees to arrange a help helpline within the early stage of the pandemic. This resulted within the KBOP partnership being the primary level of contact for requests from particular person customers, in addition to for referral businesses and social sector organisations past its goal group. This supported the social prime in constructing data of the native service panorama. Likewise, the helpline raised consciousness of the KBOP service, thus broadening the community of referral businesses which might later make referrals to the service. Throughout Covid-19, the KBOP partnership was understood to have develop into more and more well-known and embedded as a related native service supply accomplice.

After the preliminary consolidation of the KBOP SIB in Kirklees, the KBOP mission director and repair supervisor turned members of related native and regional boards to help KBOP’s strategic network-building. A diary-based train with the analysis group revealed the extent of this community.

At an area degree KBOP managers are concerned in:

  • the Homelessness Discussion board
  • Kirklees Lowering Re-offending Group
  • the Well being and Wellbeing Board.

At a regional degree, KBOP managers are concerned in:

  • Housing partnership for West Yorkshire
  • West Yorkshire Bettering Girls’s Lives Community
  • West Yorkshire Probation Lodging Hyperlink Assembly
  • Larger Manchester Houses
  • Prison Justice and Psychological Well being Discussion board.

Alongside its native and regional involvement, the social prime pursues energetic engagement with central authorities departments such because the Ministry of Housing, Group and Native Authorities (now the Division for Levelling Up, Housing and Communities) and the Ministry of Justice, which have offered extra funding for system-level collaborations such because the Jail Leavers Pilot.

In line with council workers, the social prime is way more engaged in relationship-building than different native companions:

[KBOP] appear to have actually good networks, or quite a bit higher than the earlier suppliers had. They appear to have bought their title on the market quite a bit quicker than the opposite organisations who’ve been right here for years and years.[footnote 92]

This resulted within the KBOP social prime turning into the central community coordinator in Kirklees and thus supporting the council in extending its accomplice community, as a Kirklees Council contract supervisor defined:

And we’re having significantly better hyperlinks, as a result of there’s solely the one place to go, every thing goes by way of to KBOP in order that’s working, I’d say rather well. And I can solely see that getting higher as time goes on, to be sincere.

Whereas the preliminary community orchestration has been pushed by the KBOP management, the imaginative and prescient is that growing formal collaboration pathways will make cross-sector collaboration impartial from private relationships.

7.2 The rationale for KBOP’s ecosystem orchestrator position

The social prime’s rationale for establishing itself as an ecosystem orchestrator was twofold. First, there was a perception within the want for ‘programs strengthening’ by the KBOP management:

So […] for actual programs change, you must collaborate and work throughout all organisations. For us to take this additional at KBOP, it’d be nice to have extra contact with well being companies and justice companies and the employment companies.[footnote 93]

Second, there was a ‘enterprise curiosity’, since this position is believed to help the success of the KBOP partnership. The funding fund director emphasised:

if KBOP goes to work, we will’t simply ship our personal service. Now we have to exit and alter the best way all these different companies work together with the folks we’re attempting to assist.

KBOP administration additionally recognized robust accomplice relationships as important for future initiatives past the present outcomes contract. The KBOP mission director defined:

It’s the power of relationship that then builds that neighborhood collaboration for future initiatives. The rising variety of stakeholders looking for to ascertain partnerships with KBOP is an indicator that KBOP is profitable in anchoring the organisation within the wider help ecosystem.

Sturdy accomplice relationships additionally enabled the KBOP social prime to entry additional funding by way of collective bids. In line with the KBOP mission director, the standard of proposals and thus their success fee improved by way of the strengthened relationships.

7.3 The Implications of KBOP’s ecosystem orchestrator position

The implications of the social prime’s ecosystem orchestrator position are twofold. Internally, the added intelligence is used align KBOP’s technique with native and regional insurance policies. The KBOP mission director emphasised:

there’s native resolution making, there’s regional resolution making, so I have to make certain that no matter we do suits with native and regional priorities.

Equally, the social prime ensured that suppliers’ operational challenges are fed to related policymakers to advance the broader service system on the native and regional degree. A head of companies defined:[footnote 94]

There’s a mechanism whereby we will feed by way of points which might be systemic […]. You recognize we will push by way of these points and say: “look, the context implies that we’re not in a position to do that.” [W]right here there are systemic blockages that may be eliminated or labored upon, […] we labored collectively as a strategic group of managers to have an effect on that, after which greater up by way of the KBOP partnership. So these mechanisms exist, and that communication is nice. And that works fairly properly.

Alongside the advantage of added intelligence by way of improved suggestions loops, the social prime’s ‘boundary-spanning’ actions led to extra formalised collaborations in service provision. A main instance is the Jail Leavers Pilot, carried out in collaboration with native authorities and the justice system. The purpose of this initiative is to facilitate entry to lodging for jail leavers and cut back the danger of re-offending. An additional instance, described by the KBOP mission director, constitutes the ‘Schooling, Coaching & Employment Discussion board’. This new partnership method between KBOP, DWP, JobCentre Plus and native employment companions helps the sharing of data and finest follow to facilitate entry to employment and coaching alternatives for members.

8. Conclusion

In Kirklees, the introduction of the KBOP SIB has responded to a sequence of challenges within the panorama of help for folks with a number of and complicated wants.

This report examines 4 mechanisms underpinning SIB supply:

  1. enhanced market stewardship

  2. strengthened and data-led efficiency administration

  3. cultivation of cross-provider collaboration

  4. enhanced flexibility and personalisation of frontline companies.

Every of those mechanisms has broader implications for the supply of complicated, person-centred public companies.

Market stewardship
Findings: The expansion and exit of suppliers are indicators of energetic market stewardship by the social prime. That is facilitated by a devoted and well-resourced administration entity (KBOP) and improved market intelligence. There’s a symbiotic relationship between the payment-by-results mechanism and a persistently used, granular information administration system. The long-term and outcomes-oriented contract helps the pursuit of long-term outcomes, growing co-working between suppliers and the event of latest service pilots.

Key Studying

Efficient market stewardship requires enough resourcing, a well-designed information administration infrastructure and provision for information assortment and monitoring. Providers additionally must be commissioned on a longer-term foundation to mitigate the biking of customers within the system and permit for relationship-building throughout supply companions. Likewise, to strengthen person-centred help provision, frontline workers want a balanced caseload. Co-designing proof necessities with frontline workers may be supportive in decreasing the executive burden in reporting.

Efficiency administration

Findings: Further capability for efficiency administration permits challenges in service provision to be addressed swiftly and will increase suppliers’ consciousness of the impression of their companies. A central information administration system permits for a higher transparency on the demand for, and efficiency of, companies. Extra granular and accessible information can convey effectivity in order that members don’t have to repeatedly ‘re-tell’ their story.

Key Studying

Influence-oriented efficiency administration requires the co-working of workers expert in quantitative information evaluation and strategic operational service administration. The latter requires qualitative information evaluation expertise and an in-depth service data. The introduction of a central information administration system requires enough resourcing for infrastructure funding and workers who’re keen to adapt to new data-led approaches. Co-design and an iterative method to the consumer interface can facilitate the adoption of granular information administration instruments. The design of proof necessities for end result achievements must be delicate to the interplay between service customers and frontline workers.


Findings: A devoted coordinator position permits service-focused interactions and extra cohesion between suppliers. Common supplier assembly boards and matching of suppliers with complementary experience are key in creating cross-provider collaboration. The overarching outcomes framework in a fee card facilitates purpose alignment throughout suppliers.

Key Studying

Introducing higher cross-provider interactions requires enough funding for a coordinator with robust relational management and service-specific community data.

Flexibility and personalisation

Findings: Mild-touch service specs (often called a ‘black field’ outcomes contract), a developmental management method and the supply of versatile funding permits for higher flexibility (and personalisation) in service provision.

Key Studying

Larger flexibility in service specs requires commissioners to be extra proactive in contemplating completely different, extra impact-oriented accountability mechanisms comparable to outcomes-based contracting of their commissioning preparations. A developmental management method requires the recruitment of workers with expertise in change administration throughout social service supply follow.

The KBOP SIB can be related to some unanticipated spillovers. That is significantly seen with the broader ‘ecosystem orchestration’ method to fostering collaboration past the instant service supply community, bettering data-led intelligence for native and regional policy-makers and practitioners. This work galvanises a broader response to implementation issues.

Subsequent steps

That is an interim report and a ultimate evaluation on the affiliation between options of the KBOP SIB and altered public administration practices shall be made within the concluding qualitative analysis report due in 2025. At this stage, whereas the SIB is related to seemingly constructive shifts throughout the supplier community and on the frontline, the analysis suggests a heightened administrative burden, linked to enhanced reporting necessities and administration conferences, and an elevated caseload. The KBOP SIB service is a dynamic and adaptive system and the analysis group understands that follow might have developed since information was collected for this report.

The ultimate stage of qualitative analysis (to be performed in 2023-2024) shall be complemented by quantitative and financial evaluation to discover shifts within the achievement of outcomes and assess value-for-money.

Desk 8: KBOP SIB analysis strands

Sort of Analysis Analysis Query
Course of Analysis (topic to 1st and 2nd interim report) By what mechanisms do particular points of the KBOP SIB contribute to the achievement of focused social outcomes?
Influence Analysis What’s the quantitative impression of companies commissioned by the KBOP SIB on the focused social outcomes?
Value Profit Analysis Do the advantages of the KBOP SIB method outweigh any extra prices related to this mannequin, when in comparison with the legacy contracting preparations? And if attainable, what’s the price profit evaluation of the SIB?


The authors gratefully acknowledge the help of colleagues on the Division for Tradition, Media and Sport. We’re significantly grateful to workers in Kirklees who participated in interviews and offered entry to paperwork. We want to thank particular workers at Kirklees Council – who want to stay nameless – however who present on-going help to the analysis mission. Equally, we’re extraordinarily grateful to the Kirklees Higher Outcomes Partnership group for being so engaged in our analysis initiatives; a particular because of the partnership’s mission director and repair supervisor for permitting the authors to watch conferences, entry paperwork, repeatedly take part in shaping the analysis, assist to construct connections with the supply companions and supply detailed feedback on a draft of the report. We thank Bridges Fund Administration for his or her steady help as analysis members, granting entry to contracts and conferences and offering detailed feedback on a draft of the report. We’re additionally grateful to the group at The Nationwide Lottery Group Fund for his or her ongoing help. Lastly, the analysis wouldn’t have been attainable with out the participation of all KBOP supply companions, who revealed in-depth insights into their SIB supply expertise and had been extraordinarily beneficiant with their time. We’d additionally wish to thank our GO Lab colleagues, Michael Gibson and Jessica Reedy who offered editorial help.

Contribution Assertion

Franziska Rosenbach developed the conceptual report design and oversaw information assortment, and evaluation. Franziska led on drafting, design of visuals and reviewed and co-edited the report.

Dr Felix van Lier performed information assortment and evaluation and drafted part 4.1, 4.3, 4.4, 6.3 and seven of the report.

Dr Fernando Domingos performed information assortment and evaluation and drafted part 4.2 and 6.2 of the report and ready determine 8.

Dr Eleanor Carter designed the general analysis technique, supported and performed information assortment and evaluation, drafted introductory materials and part 6.1 of the report. Eleanor co-edited the report and is chargeable for general analysis high quality.

Really helpful quotation for this report

Rosenbach, F., van Lier, F-A., Domingos, F.D. and Carter, E., (2023) The Kirklees Higher Outcomes Partnership: The second report of a longitudinal analysis of a Life Possibilities Fund Influence Bond. Authorities Outcomes Lab, Blavatnik Faculty of Authorities, College of Oxford.

Concerning the Authorities Outcomes Lab

The Authorities Outcomes Lab (GO Lab) is a analysis and coverage centre primarily based within the Blavatnik Faculty of Authorities, College of Oxford. It was created as a partnership between the Faculty and the UK authorities and is funded by a variety of organisations. Utilizing qualitative, quantitative and financial evaluation, it investigates how governments accomplice with the non-public and social sectors to enhance social outcomes.

The GO Lab group of multi-disciplinary researchers have printed in prestigious educational journals and have produced policy-facing studies. As well as, the GO Lab hosts a web based world data hub and information collaborative, and has an expansive programme of engagement and capacity-building to disseminate insights and permit the broader neighborhood to share experiences with each other.


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Picture credit: Graphic design on tables 4, 5, 6 & 7 – Sam Osborne


Cohort: The focused inhabitants of beneficiaries, members, or service customers.

Commissioning: The cyclical course of by which entities assess the wants of individuals in an space, decide priorities, design and contract acceptable companies, and monitor and consider their efficiency. This time period is used extensively within the UK public sector context, however much less so elsewhere. It’s generally used interchangeably with “contracting”.

CDPSoft: The ‘Buyer Knowledge Platform Software program’ is the central referral and case administration system, accessible to all events concerned within the KBOP mission. It’s administered by Kirklees Council.

DCMS: The Division for Tradition, Media and Sport (DCMS) is a division of the UK authorities. It hosts the Civil Society and Youth Directorate and Public Sector Commissioning Group (previously the Centre for Social Influence Bonds), which holds coverage duty for this coverage space inside UK central authorities. In 2016, DCMS launched the Life Possibilities Fund (LCF), inside which it acts because the central authorities end result payer.

ETE: Actions aiming to maneuver service members into Schooling, Coaching and Employment.

Price-for-service contract: In a fee-for-service (also called fee-for-activity) mannequin, a selected service is specified by the commissioning organisation, and suppliers are paid to ship that service. Cost ranges could also be knowledgeable by particular inputs or actions and the accountability focus is often the exercise that service customers take part in.

Social investor: An investor looking for social impression along with monetary return. Social buyers will be people, institutional buyers, and philanthropic foundations, who make investments by way of their endowment. In UK SIBs, these property are sometimes managed by ‘funding fund managers’ relatively than the unique investing establishments or people who present the capital.

Funding fund supervisor: Liable for offering the mission finance and managing the funding technique on behalf of the social buyers.

KBOP partnership: The KBOP partnership constitutes the alliance of service suppliers and the social prime. The Kirklees Higher Outcomes Partnership

Key Efficiency Indicator: Contractual phrases – on this case between the social prime and the person supplier organisation – defining month-to-month targets (new begins on service, referral numbers, end result achievements) for suppliers.

Legacy contract: See Price-for-Service Contract

Life Possibilities Fund (LCF): The LCF is a £70m fund launched by the UK authorities to help the expansion and improvement of outcomes-based commissioning by way of using social impression bonds (SIBs), commissioned by native public sector organisations in England.[footnote 2]

Medium state of affairs grants: One in all three non permanent funding choices supplied to LCF initiatives throughout the Covid-19 disaster of 2020. This included exercise funds primarily based on projected medium case efficiency eventualities.

Consequence (end result metrics/end result fee triggers): The end result (or end result metric) is a results of curiosity that’s usually measured on the degree of service customers or programme beneficiaries. In analysis literature, outcomes are understood as indirectly below the management of a supply organisation: they’re affected each by the implementation of a service (the actions and outputs it delivers) and by behavioural responses from folks taking part in that programme. Reaching these outcomes ‘triggers’ end result funds inside an outcomes contract or SIB association.

Consequence-based contract: ‘Outcomes’ can function in a contractual association in a variety of how. Sometimes, an outcomes-based contract is known as a contract the place funds are made wholly or partly contingent on the achievement of measured outcomes. Also called an outcomes contract.

Consequence payer: The organisation that pays for the outcomes in an outcomes contract or impression bond. Consequence payers are sometimes called commissioners.

Consequence fee: Cost by end result payers for reaching pre-agreed outcomes. Funds could also be made to a particular goal car or administration entity in an impression bond or to service suppliers in different types of outcome-based contracts.

Individual-led service provision: Service provision tailor-made to particular person wants and needs, enhancing consumer selection.

Cost by Outcomes: A approach of delivering companies the place all or a part of the fee is contingent on reaching specified outcomes.

Supplier: Also called service supplier, service supply organisation or supply accomplice. Suppliers are the entity(ies) chargeable for delivering the intervention to members. Relying on the SIB’s contractual construction, suppliers work with the social prime, fund supervisor and/or end result payer(s) to make the impression bond work. A supplier could be a non-public sector organisation, social enterprise, charity, NGO or another authorized kind.

Procurement: Acquisition of products and companies from third celebration suppliers below legally binding contractual phrases. In outcome-based contracts the place the federal government is the end result payer, the procurement processes might play a job shaping the market, in defining the end result specs, the phrases of the outcomes contract, pricing the outcomes, and choosing the events.

Fee Card: A schedule of funds for particular, pre-agreed end result measures {that a} commissioner (end result payer) is keen to make for every participant, cohort or specified enchancment that verifiably achieves every end result.

Service customers: See Cohort.

Social Influence Bond (SIB): A sort of outcome-based contract that includes using impartial, third-party funding from social buyers to cowl the upfront capital required for a supplier to arrange and ship a service. The service is got down to obtain measurable outcomes established by the commissioning authority and the investor is repaid provided that these outcomes are achieved. Within the literature SIBs are additionally known as Social Consequence Contracts (SOCs) or Social Outcomes Partnerships (SOPs). This report makes use of the time period SIB to confer with the commissioning association; the time period Social Outcomes Contract is used to confer with the contract between the council and the social prime.

Social Prime: The KBOP social prime is the investor-owned contract holding and mission administration entity sitting between the council and the alliance of service supplier organisations. It’s the contract celebration to the Social outcomes contract with Kirklees Council and it additionally holds the bi-lateral contracts with suppliers.

Strengths-based method: It is a type of person-led service provision which seeks to extend service customers’ possession of the help course of by encouraging every individual taking part in a service to centre their strengths and ambitions as they journey past formal service provision.

The Nationwide Lottery Group Fund (The Group Fund): The Group Fund, legally named the Large Lottery Fund, is a non-departmental public physique chargeable for distributing funds raised by the Nationwide Lottery. The Group Fund goals to help initiatives which assist communities and other people it considers most in want. The Group Fund manages the Life Possibilities Fund on behalf of DCMS.

Prime-up funding: An outcomes fund might present a partial contribution to the fee of outcomes the place the rest of outcomes funds are made by one other authorities division, native authorities, or public sector commissioner. Within the LCF the partial contribution from DCMS ‘tops up’ the regionally funded fee for outcomes and is meant to help the broader adoption of social impression bonds (SIBs) commissioned regionally.

Voluntary, neighborhood and social enterprise (VSCE) sector: A ‘catch all’ time period that features any organisation working with social goals starting from small neighborhood organizations to giant, registered charities working regionally, regionally, and nationally.

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